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Article ID: 249148 - Last Review: October 26, 2013 - Revision: 5.0

This article was previously published under Q249148
This article has been archived. It is offered "as is" and will no longer be updated.

Symptoms

If you monitor the Exchange Server computer by using Performance Monitor, you find that many handles leaked after an online backup.

Cause

Several registry keys are opened during an online backup. Some of them come from the Mdbrest.dll file. After the query, the keys are not closed. They remain open for later use for performance reasons. But if the Mdbrest.dll has been relocated because of a memory address collision, those keys are not closed. They are reopened, and the previous handles leak when they are queried again.

Resolution

To resolve this problem, obtain the latest service pack for Exchange Server 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
191014  (http://support.microsoft.com/kb/191014/EN-US/ ) XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack
The following files are available for download from the Microsoft Download Center:
x86:
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Download Q248838engi.exe now (http://www.microsoft.com/downloads/release.asp?ReleaseID=25443)
Alpha:
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Download Q248838enga.exe now (http://www.microsoft.com/downloads/release.asp?ReleaseID=25444)
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591  (http://support.microsoft.com/kb/119591/EN-US/ ) How to Obtain Microsoft Support Files from Online Services
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Status

Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 4.

More information

If you use CDB to attach to the Mad.exe file, the following information is displayed:
LDR: Automatic DLL relocation in Mad.exe
LDR: Dll mdbrest.dll base 004b0000 relocated due to collision with Dynamically Allocated Memory
CDB ModLoad: 0b950000 0b982000 Mdbrest.dll
CDB ModLoad: 6fcc0000 6fcd4000 C:\Exchsrvr\Bin\Netif.dll
CDB ModLoad: 6fcb0000 6fcb8000 C:\Exchsrvr\Bin\Isatq.dll
If you use the Oh.exe file to check the handles that are held by the Mad.exe file, you find that the leaked handles are from the following key:
HKEY_LOCAL_MACHINE\SYSTEM\CCS\Service\MSExchangeIS\ParametersPrivate
The fix closes all such keys when the .dll file is detached.
Keywords: 
kbnosurvey kbarchive kbbug kbexchange550presp4fix kbexchange550sp4fix kbfix kbgraphxlinkcritical kbqfe KB249148
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