DetailPage-MSS-KB

Microsoft small business knowledge base

Article ID: 2499016 - Last Review: December 27, 2012 - Revision: 2.0

Hotfix Download Available
View and request hotfix downloads
 

On This Page

Symptoms


On a computer that is running Windows 7 or Windows Server 2008 R2, the Windows Event Log service might crash. Additionally, the following services that are in the same Svchost.exe process also crash:
  • Windows Audio
  • DHCP Client
  • TCP/IP NetBIOS Helper
  • Security Center

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932  (http://support.microsoft.com/kb/976932/ ) Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.1.760 0 . 20xxxWindows 7 and Windows Server 2008 R2RTMLDR
    6.1.760 1 . 21xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Wevtsvc.dll6.1.7600.209081,087,48824-Feb-201105:46x86
Wevtsvc.dll6.1.7601.216671,087,48824-Feb-201105:14x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Wevtsvc.dll6.1.7600.209081,648,12824-Feb-201106:27x64
Wevtsvc.dll6.1.7601.216671,646,59224-Feb-201106:23x64
For all supported IA64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Wevtsvc.dll6.1.7600.209082,900,48024-Feb-201105:25IA-64
Wevtsvc.dll6.1.7601.216672,900,48024-Feb-201105:03IA-64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
For more information about a similar issue that occurs in Windows Vista or in Windows Server 2008, click the following article number to view the article in the Microsoft Knowledge Base:
2518874  (http://support.microsoft.com/kb/2518874/ ) Windows Event Log service may crash in Windows Vista or in Windows Server 2008

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameX86_5b93e22228b2cef65910bf67ebecedcb_31bf3856ad364e35_6.1.7600.20908_none_8929dc84b63c6d6d.manifest
File versionNot applicable
File size696
Date (UTC)24-Feb-2011
Time (UTC)14:09
File nameX86_78ab15a45ab079c44ccfe3ba801e5a3c_31bf3856ad364e35_6.1.7601.21667_none_02d4a38c7fd5a0c3.manifest
File versionNot applicable
File size696
Date (UTC)24-Feb-2011
Time (UTC)14:09
File nameX86_microsoft-windows-eventlog_31bf3856ad364e35_6.1.7600.20908_none_dd7dd8c48d06c2ff.manifest
File versionNot applicable
File size40,903
Date (UTC)24-Feb-2011
Time (UTC)06:25
File nameX86_microsoft-windows-eventlog_31bf3856ad364e35_6.1.7601.21667_none_df2254128a5ec013.manifest
File versionNot applicable
File size40,903
Date (UTC)24-Feb-2011
Time (UTC)05:45
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_37ca47e622f2e4b0a3ea3837a3bf4b64_31bf3856ad364e35_6.1.7600.20908_none_4e3264e6f9e1fc68.manifest
File versionNot applicable
File size700
Date (UTC)24-Feb-2011
Time (UTC)14:09
File nameAmd64_cc5af7fa1c5fe414b3024a7f1da4aefc_31bf3856ad364e35_6.1.7601.21667_none_de364831d268d353.manifest
File versionNot applicable
File size700
Date (UTC)24-Feb-2011
Time (UTC)14:09
File nameAmd64_microsoft-windows-eventlog_31bf3856ad364e35_6.1.7600.20908_none_399c744845643435.manifest
File versionNot applicable
File size40,907
Date (UTC)24-Feb-2011
Time (UTC)07:11
File nameAmd64_microsoft-windows-eventlog_31bf3856ad364e35_6.1.7601.21667_none_3b40ef9642bc3149.manifest
File versionNot applicable
File size40,907
Date (UTC)24-Feb-2011
Time (UTC)06:58
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_389af573cc01d9e06443cb982e40e6f9_31bf3856ad364e35_6.1.7601.21667_none_8726469576976cc9.manifest
File versionNot applicable
File size698
Date (UTC)24-Feb-2011
Time (UTC)14:09
File nameIa64_927a043af3a5e0f0f2fc6b7823de546f_31bf3856ad364e35_6.1.7600.20908_none_af710cde44e6744e.manifest
File versionNot applicable
File size698
Date (UTC)24-Feb-2011
Time (UTC)14:09
File nameIa64_microsoft-windows-eventlog_31bf3856ad364e35_6.1.7600.20908_none_dd7f7cba8d04cbfb.manifest
File versionNot applicable
File size40,905
Date (UTC)24-Feb-2011
Time (UTC)07:12
File nameIa64_microsoft-windows-eventlog_31bf3856ad364e35_6.1.7601.21667_none_df23f8088a5cc90f.manifest
File versionNot applicable
File size40,905
Date (UTC)24-Feb-2011
Time (UTC)06:34

Applies to
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Standard
  • Windows Server 2008 R2 for Itanium-Based Systems
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Ultimate
  • Windows 7 Starter
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseinter KB2499016
Share
Additional support options
Ask The Microsoft Small Business Support Community
Contact Microsoft Small Business Support
Find Microsoft Small Business Support Certified Partner
Find a Microsoft Store For In-Person Small Business Support