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Article ID: 2502671 - Last Review: July 12, 2013 - Revision: 8.2

Symptoms

When a user tries to configure Microsoft Dynamics CRM Client for Outlook by using the Configuration Wizard, the user receives the following error message:
There is a problem communicating with the Microsoft Dynamics CRM Server. The server might be unavailable. Try again later. If the problem persists, contact your administrator.

Cause

This issue may occur for any of the following causes:
  1. The operating system date on the client computer is not set to the correct date.
  2. The operating system time on the client computer is not set to the correct time.
  3. The operating system time zone on the client computer is not set to the correct time zone.
  4. There are multiple HTTP bindings on the Microsoft Dynamics CRM website in Internet Information Services (IIS).

Resolution

For Causes 1, 2, and 3

  1. Exit the CRM Configuration Wizard.
  2. Change the operating system date and time. To do this, use one of the following methods.

    Method 1: Manually change the operating system time


    Note
    The following steps are for Windows 7 or Windows Server 2008 operating systems. To change the date and time in Windows XP manually, please refer to the Windows XP Help manual.
    1. Click Start, click Control Panel, click Clock, Language, and Region, and then click Date and Time.
    2. In the Date and Time dialog box, click Change date and time to change the date and time settings. For example, click a date such as February 1, 2011 from the calendar, and change the time.
    3. Click OK.
    4. Click Change time zone, and then select your time zone.
    5. Click OK.

    Method 2: Configure the operating system time to synchronize with an Internet time server
    1. Click Start, click Control Panel, click Clock, Language, and Region, and then click Date and Time.
    2. In the Date and Time dialog box, click the Internet Time tab, and then click Change Settings.
    3. Click to select the Synchronize with an Internet Time Server check box, select a time server, click Update Now, and then click OK.

    Method 3: Use a command to sync time with the domain if the computer is a member of a domain
    1. Click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as Administrator.
    2. At the command prompt, type the following text, and then press Enter:
      net time [{\\ComputerName | /domain[:DomainName] | /rtsdomain[:DomainName]}] [/set]
      If you do not know the ComputerName or the Domain Name, try the following simple command:
      net time /set
      Then, type Y to finish the change:

      Collapse this imageExpand this image

    For more information about the net time command, visit the following Microsoft website:
Method 4: Force a synchronization of the Network Time Protocol (NTP) client if the computer uses an NTP client to sync with an NTP server

For Cause 4


On the Microsoft Dynamics CRM 2011 web server, open IIS Manager, and limit the CRM Website to one http binding or one https binding, or both. To do this, follow these steps:
  1. Click Start, click Run, and type inetmgr in the Open box.
  2. Expand Sites, and then click the Microsoft Dynamics CRM website.
  3. In the Actions Pane, click Bindings.
  4. In the Site Bindings window, make that you only have one http binding type or only one https binding type, or both. If you have multiple http bindings or multiple https bindings, or both, the multiple bindings must be removed.

Note The binding that should remain is the binding that is defined in the Deployment Manager. To check for the correct URLs, open the Deployment Manager, right-click Microsoft Dynamics CRM, select Properties, and then click the Web Address tab.

Note If Internet Facing Deployment (IFD) is used, the certificate that matches your IFD settings should be retained.

More information

Outlook configuration trace (On Error) for Cause 1, 2, and 3
Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at Microsoft.Xrm.Sdk.Discovery.IDiscoveryService.Execute(DiscoveryRequest request)
at Microsoft.Xrm.Sdk.Client.DiscoveryServiceProxy.Execute(DiscoveryRequest request)
at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.DeploymentInfo.LoadOrganizations(AuthUIMode uiMode)
at Microsoft.Crm.Application.Outlook.Config.DeploymentsInfo.LoadOrganizations(AuthUIMode uiMode)
02:45:29| Error| Error connecting to URL: https://dev.crm5.dynamics.com/XRMServices/2011/Discovery.svc (https://dev.crm5.dynamics.com/XRMServices/2011/Discovery.svc)

Exception: System.ServiceModel.Security.MessageSecurityException: An unsecured or incorrectly secured fault was received from the other party. See the inner FaultException for the fault code and detail. ---> System.ServiceModel.FaultException: An error occurred when verifying security for the message.
--- End of inner exception stack trace


Microsoft CRM Server platform trace (On Error) for Cause 4
Error: The service '/XRMServices/2011/Discovery.svc' cannot be activated due to an exception during compilation. The exception message is: This collection already contains an address with scheme http. There can be at most one address per scheme in this collection. If your service is being hosted in IIS you can fix the problem by setting 'system.serviceModel/serviceHostingEnvironment/multipleSiteBindingsEnabled' to true or specifying 'system.serviceModel/serviceHostingEnvironment/baseAddressPrefixFilters'.
Parameter name: item.


Applies to
  • Microsoft Dynamics CRM 2011
  • Microsoft Dynamics CRM for Microsoft Office Outlook with Offline Access
Keywords: 
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