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Article ID: 2505386 - Last Review: February 17, 2011 - Revision: 10.0

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SYMPTOMS

When you try to start Microsoft Entourage for Mac or you try to view email messages, you may receive the following error message:
Your Office database is damaged. Do you want to quit MSN Messenger and all Microsoft Office Programs so that the Database Utility can run?

RESOLUTION

To resolve this problem, try one or more of the following methods.

Method 1: Exit all applications

Exit all application before you start Entourage. To do this, click Apple in the Finder, and then click Force Quit. Exit all applications that are running except for Finder.

If the Force Quit window does not open, press and hold the Command and Option keys, and then press Escape. In the Force Quit Application window, select the application, and then select Force Quit.

For example, the following screen shot shows that the Bluetooth File Exchange program is running. To exit the program, select it, and then click Force Quit. If more than one application is running, select each application, and then click Force Quit. Continue to do this until you see only Finder in the Force Quit Application window.

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If the issue continues to occur, try the next method.

Method 2: Download and install the latest Office 2008 for Mac update

If you do not have the latest Entourage update installed, you may experience the problem that is described in the "Symptoms" section. To see which version of Entourage you have installed, follow these steps: 
  1. Start Microsoft Word.
  2. On the Word menu, click Help, and then click About Word.
  3. On the Word menu, click Help, and then click Check for Updates.
  4. Download and install the update.
For information about how to download Office for Mac updates or Entourage updates, click the following article number to view the article in the Microsoft Knowledge Base:
323601  (http://support.microsoft.com/kb/323601/ ) Where and how to obtain Office for Mac software updates
If the issue continues to occur, try the next method.

Method 3: Rebuild the Entourage database

To rebuild the Entourage database, see the following Microsoft Knowledge Base article, and perform steps 2, 3, and 4.
268322  (http://support.microsoft.com/kb/268322/ ) How to rebuild your identity database in Entourage 2008 for Mac and Entourage for Mac 2004 to resolve most problems

APPLIES TO
  • Microsoft Entourage 2008 for Mac
Keywords: 
dftsdahomeportal KB2505386
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