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Article ID: 2506434 - Last Review: February 16, 2011 - Revision: 1.0

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SYMPTOMS

On a server that is running Windows Server 2008 R2 Service Pack 1 (SP1), RemoteFX virtual machines cannot start if the display adapter on the Hyper-V server is changed and a new driver is installed.

RESOLUTION

Method 1: Restart the RemoteFX Session Manager service

To resolve this issue, follow these steps:
  1. On the Hyper-V server, click Start, click All programs, point to Administrative Tools, and then click Services.
  2. Restart the RemoteFX Session Manager service.

Method 2: Restart the Hyper-v server

To resolve this issue, you can restart the Hyper-V server. This restarts the RemoteFX services.

APPLIES TO
  • Windows Server 2008 R2 Service Pack 1, when used with:
    • Windows Server 2008 R2 Datacenter
    • Windows Server 2008 R2 Enterprise
    • Windows Server 2008 R2 for Itanium-Based Systems
    • Windows Server 2008 R2 Foundation
    • Windows Server 2008 R2 Standard
Keywords: 
kbprb kbexpertiseadvanced kbtshoot kbdisplay kbsurveynew KB2506434
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