DetailPage-MSS-KB

Microsoft small business knowledge base

Article ID: 251371 - Last Review: January 27, 2007 - Revision: 3.3

Hotfix Download Available
View and request hotfix downloads
 
 
This article was previously published under Q251371

SYMPTOMS

With Active Desktop installed, if you start the Display tool in Control Panel, click the Plus! tab, and then select the Large Icons option, the shortcut icons on the desktop may become corrupted after you log off and then log back on. If you create a new desktop shortcut or try to modify the icon for a desktop shortcut, the background icon is changed but there is another icon on top of it. This other icon is random but is the same for all desktop shortcuts. Some icons in Windows Explorer (such as the disk icons) may also be corrupted.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS (http://support.microsoft.com/default.aspx?scid=fh;en-us;cntactms)
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:
   Date     Time     Version        Size      File name     Platform
   --------------------------------------------------------------------
   04/18/00 07:49:10 4.72.3716.1700 1,391,376 Shell32.dll Windows 95/98
   04/18/00 08:59:44 4.72.3716.1700 1,720,592 Shell32.dll Windows NT
				

WORKAROUND

This problem does not occur if you do not use Control Panel to open the Display Properties dialog box to switch to large icons (for example, it does not occur if you right-click the desktop and then click Properties). For additional information about working around this problem, click the article number below to view the article in the Microsoft Knowledge Base:
132668  (http://support.microsoft.com/kb/132668/EN-US/ ) Icons Randomly Change to Different Icons

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

APPLIES TO
  • Microsoft Internet Explorer 5.01
  • Microsoft Internet Explorer 5.0
  • Microsoft Internet Explorer 4.01 Service Pack 2
Keywords: 
kbhotfixserver kbqfe kbprb kbqfe kbui KB251371
Retired KB ArticleRetired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
Share
Additional support options
Ask The Microsoft Small Business Support Community
Contact Microsoft Small Business Support
Find Microsoft Small Business Support Certified Partner
Find a Microsoft Store For In-Person Small Business Support