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Article ID: 2515404 - Last Review: July 7, 2014 - Revision: 74.0

Not sure what release of Office 365 you're using? Go to the following Microsoft website:
Am I using Office 365 after the service upgrade? (http://office.microsoft.com/redir/HA103982331.aspx)

PROBLEM

You can't verify a domain in Office 365. When you try to verify a domain, you receive an error message.

This issue can occur for different reasons. The error message that you receive reflects the cause of the issue.

SOLUTION

To resolve this issue, go to the following Microsoft Knowledge Base articles, depending on the error message that you receive:
  • 2812447  (http://support.microsoft.com/kb/2812447/ )  "Sorry, we can't find the record you created" error message when you try to verify a domain in Office 365
  • 2812454  (http://support.microsoft.com/kb/2812454/ ) "Can't verify domain" error message when you try to verify a domain in Office 365
  • 2812881  (http://support.microsoft.com/kb/2812881/ )  Error message when you try to verify a domain in Office 365 

MORE INFORMATION

Still need help? Go to the Office 365 Community (http://community.office365.com/) website.

Applies to
  • Microsoft Office 365 for enterprises (pre-upgrade)
  • Microsoft Office 365 for small businesses  (pre-upgrade)
  • Microsoft Office 365 for education  (pre-upgrade)
  • Microsoft Office 365
Keywords: 
o365 mosdal4.5 o365a o365p o365e kbgraphxlink o365m o365062011 pre-upgrade o365022013 after upgrade KB2515404
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