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Article ID: 2519946 - Last Review: December 27, 2012 - Revision: 2.0

Hotfix Download Available
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Symptoms

Consider the following scenario:

  • You use the Microsoft RemoteFX feature to improve user experience for virtual machines (VMs).
  • You run two or more Direct3D applications in a VM.
  • You receive an error message that states the display driver stopped responding and has recovered in your VM.
In this scenario, the timeout detection and recovery (TDR) may randomly occur in the VM.

Cause

This issue occurs because of timing conditions in the communication between a VM and its host.

When the internal queue is full, a TDR may occur.

Resolution

After you install the following hotfix, the possibility of a TDR significantly decreases.

Hotfix information

The x64-based package must be installed on the server and VMs that are running x64-based operating systems. The x86-based package must be installed on VMs that are running x86-based operating systems. First install the hotfix on the VMs, and then install the hotfix on the server. To install the following hotfix on a VM, start the VM, run the hotfix, and then shut down the VM. After you install the hotfix on the VM, install the hotfix on the server, and then restart the server.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932  (http://support.microsoft.com/kb/976932/ ) Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.1.760 1 . 17xxxWindows Server 2008 R2SP1GDR
    6.1.760 1 . 21xxxWindows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformService branch
Synth3dvsc.sys6.1.7601.1757488,96008-Mar-201106:39x64Not applicable
Synth3dvsc.sys6.1.7601.2167788,96008-Mar-201106:19x64Not applicable
Synth3dvsp.sys6.1.7601.17574121,21608-Mar-201106:39x64AMD64_SYNTH3DVSPCBS.INF_31BF3856AD364E35_6.1.7601.17574_NONE_4CC50D3F9CDEE556
Synth3dvsp.sys6.1.7601.21677121,21608-Mar-201106:19x64AMD64_SYNTH3DVSPCBS.INF_31BF3856AD364E35_6.1.7601.21677_NONE_4D51AAE8B5F9D125

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about the TDR process of graphic processing units (GPUs) through Windows Display Driver Model (WDDM), visit the following MSDN website:
General information about the TDR of GPUs through WDDM (http://msdn.microsoft.com/en-us/windows/hardware/gg487368.aspx)
For more information about the RemoteFX feature, visit the following Microsoft websites:
General information about the RemoteFX feature (http://technet.microsoft.com/en-us/library/ff817578(WS.10).aspx)
General information about virtual and session-based desktops ( http://www.microsoft.com/windowsserver2008/en/us/rds-remotefx.aspx)
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Server 2008 R2

Additional files for all supported x64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_synth3dvsc.inf_31bf3856ad364e35_6.1.7601.17574_none_8f9daa8c025d9173.manifest
File versionNot applicable
File size2,109
Date (UTC)08-Mar-2011
Time (UTC)07:08
PlatformNot applicable
File nameAmd64_synth3dvsc.inf_31bf3856ad364e35_6.1.7601.21677_none_902a48351b787d42.manifest
File versionNot applicable
File size2,109
Date (UTC)08-Mar-2011
Time (UTC)06:52
PlatformNot applicable
File nameAmd64_synth3dvspcbs.inf_31bf3856ad364e35_6.1.7601.17574_none_4cc50d3f9cdee556.manifest
File versionNot applicable
File size2,121
Date (UTC)08-Mar-2011
Time (UTC)07:02
PlatformNot applicable
File nameAmd64_synth3dvspcbs.inf_31bf3856ad364e35_6.1.7601.21677_none_4d51aae8b5f9d125.manifest
File versionNot applicable
File size2,121
Date (UTC)08-Mar-2011
Time (UTC)06:45
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,891
Date (UTC)08-Mar-2011
Time (UTC)15:44
PlatformNot applicable
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Applies to
  • Windows Server 2008 R2 Standard
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Foundation
Keywords: 
kbsurveynew kbqfe kbfix kbautohotfix kbhotfixserver kbexpertiseinter KB2519946
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