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Article ID: 2522422 - Last Review: April 24, 2012 - Revision: 10.0

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SYMPTOMS


Note The affected printer models are imageRUNNER, imageCLASS, imagePRESS, Satera, i-SENSYS, LASER SHOT and imagePROGRAF.

Consider the following scenario:
  • You install a Canon printer and a Canon printer driver on a computer that is running one of the following operating systems:
    • Windows Vista
    • Windows Server 2008
    • Windows 7
    • Windows Server 2008 R2
  • You try to print a webpage in Windows Internet Explorer 9.
In this scenario, the print job may fail. Additionally, when you have a certain Canon printer driver installed (including drivers for imageRUNNER, imageCLASS, imagePRESS, Satera, i-SENSYS, LASER SHOT and imagePROGRAF printers), you may receive an error message that resembles one of the following:
Error pop-up: Script Error
An error has occurred in the script on this page.

Error pop-up: Message from webpage
There was an internal error, and Internet Explorer is unable to print this document.
Notes
  • Internet Explorer 9 applies the XPS Print API for print jobs.
  • This issue may occur when you configure the Canon printer to print multiple pages on one sheet of paper. For example, you click 2 on 1 in the Page Layout list when you try to print the webpage. But this may also occur when certain settings like scaling, color modes are changed from their default values.
  • This issue may occur when you use other applications that apply the XPS Print API for print jobs.

RESOLUTION

Update information

How to obtain this update

The following files are available for download from the Microsoft Download Center:
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Operating systemUpdate
All supported x86-based versions of Windows Vista
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Download
Download the update package now.
All supported x64-based versions of Windows Vista
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Download
Download the update package now.
All supported x86-based versions of Windows Server 2008
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Download
Download the update package now.
All supported x64-based versions of Windows Server 2008
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Download
Download the update package now.
All supported x86-based versions of Windows 7
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Download
Download the update package now.
All supported x64-based versions of Windows 7
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Download
Download the update package now.
All supported x64-based versions of Windows Server 2008 R2
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Download
Download the update package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591  (http://support.microsoft.com/kb/119591/ ) How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this update, you must be running one of the following operating systems:
  • Windows Vista Service Pack 2 (SP2)
  • Windows Server 2008 Service Pack 2 (SP2)
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
Note To apply this update in Windows Vista or in Windows Server 2008, you must first install the following updates:
971512  (http://support.microsoft.com/kb/971512/ ) Description of the Windows Graphics, Imaging, and XPS Library
2117917  (http://support.microsoft.com/kb/2117917/ ) Platform Update Supplement for Windows Vista and for Windows Server 2008

Registry information

To use the update in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

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STATUS

Microsoft has confirmed that this is an incompatibility between certain print drivers and the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

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REFERENCES

For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:
935791  (http://support.microsoft.com/kb/935791/ ) How to obtain the latest Windows Vista service pack
For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
968849  (http://support.microsoft.com/kb/968849/ ) How to obtain the latest service pack for Windows Server 2008
For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932  (http://support.microsoft.com/kb/976932/ ) Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2
For Windows Vista and for Windows Server 2008, you must have the Platform Update Supplement for Windows Vista and for Windows Server 2008 and the Windows Graphics, Imaging, and XPS Library installed on the computer before you install this update and Internet Explorer 9. For more information about how to install Internet Explorer 9, click the following article number to view the article in the Microsoft Knowledge Base:
2399238  (http://support.microsoft.com/kb/2399238/ ) Prerequisites for installing Internet Explorer 9
For more information about the Platform Update Supplement for Windows Vista and for Windows Server 2008, click the following article number to view the article in the Microsoft Knowledge Base:
2117917  (http://support.microsoft.com/kb/2117917/ ) Platform Update Supplement for Windows Vista and for Windows Server 2008
For more information about the Windows Graphics, Imaging, and XPS Library, click the following article number to view the article in the Microsoft Knowledge Base:
971512  (http://support.microsoft.com/kb/971512/ ) Description of the Windows Graphics, Imaging, and XPS Library
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

APPLIES TO
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Starter
  • Windows Vista Ultimate
  • Windows Vista Ultimate 64-bit Edition
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 Foundation
  • Windows Server 2008 Standard
  • Windows Server 2008 Standard without Hyper-V
  • Windows Web Server 2008
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Starter
  • Windows 7 Ultimate
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Standard
  • Windows Web Server 2008 R2
Keywords: 
kbfix atdownload kbsurveynew kbexpertiseinter kbcip KB2522422
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