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Article ID: 2522829 - Last Review: December 27, 2012 - Revision: 3.0

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Symptoms

Consider the following scenario:
  • You install the TS Session Broker role service on a computer that is running Windows Server 2008.
  • You configure the Terminal Services Session Broker service to distribute sessions equally among some terminal servers.
In this scenario, sessions are not distributed correctly among the terminal servers after the Terminal Services Session Broker service runs for 25 or more days consecutively.

Cause

This issue occurs because of incorrect session deletion logic in the Terminal Service Session Broker service.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows Server 2008
  • Windows Server 2008 Service Pack 2 (SP2)
For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
968849  (http://support.microsoft.com/kb/968849/ ) How to obtain the latest service pack for Windows Server 2008

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.0.600 2 . 22xxxWindows Server 2008SP2LDR
  • Service Pack 1 is integrated into the release version of Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxx version number.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Terminalserversessiondirectoryrole.cmdNot applicable24315-Mar-201105:24Not applicable
Tssdis.exe6.0.6002.22615128,00017-Mar-201113:29x86
Tssessiondirectory.events.xmlNot applicable39315-Mar-201105:24Not applicable
For all supported x64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Terminalserversessiondirectoryrole.cmdNot applicable24315-Mar-201104:38Not applicable
Tssdis.exe6.0.6002.22615157,18417-Mar-201113:54x64
Tssessiondirectory.events.xmlNot applicable39315-Mar-201104:38Not applicable

Workaround

Workaround for Windows Server 2008

To work around this issue, restart the computer, or restart the Terminal Services Session Broker service.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameX86_568e2db39febaf8dd6d68b0eee86e61e_31bf3856ad364e35_6.0.6002.22615_none_7c6a3b378312db2b.manifest
File versionNot applicable
File size728
Date (UTC)17-Mar-2011
Time (UTC)17:31
File nameX86_microsoft-windows-t..iondirectory-server_31bf3856ad364e35_6.0.6002.22615_none_f5e6bd3ee96b7dae.manifest
File versionNot applicable
File size31,385
Date (UTC)17-Mar-2011
Time (UTC)15:32
Additional files for all supported x64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameAmd64_21b619a51f695e2d2d92e6039050f22a_31bf3856ad364e35_6.0.6002.22615_none_0ed6c94d40f2cbb0.manifest
File versionNot applicable
File size732
Date (UTC)17-Mar-2011
Time (UTC)17:31
File nameAmd64_microsoft-windows-t..iondirectory-server_31bf3856ad364e35_6.0.6002.22615_none_520558c2a1c8eee4.manifest
File versionNot applicable
File size31,419
Date (UTC)17-Mar-2011
Time (UTC)15:36

Applies to
  • Windows Server 2008 Standard
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Datacenter
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseinter KB2522829
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