DetailPage-MSS-KB

Microsoft small business knowledge base

Article ID: 252657 - Last Review: January 24, 2012 - Revision: 2.0

 
This article was previously published under Q252657

SYMPTOMS

When you connect to a secure (HTTPS) Web site, you may be presented with a "Client Authentication" dialog box, prompting you to select a client certificate to use for authentication with the IIS computer. When you select a client certificate, you may be denied access and the following error message may occur:
HTTP 403.16 Forbidden: Client certificate untrusted or invalid.

CAUSE

This error can occur if you choose a client certificate created by a Certificate Authority (CA) that is not trusted by the IIS computer.

If the client certificate was created by a CA that is trusted by the IIS computer, then it is possible this error is caused by a known issue with Windows 2000 when it is configured to "Trust Only Enterprise Root Stores."

WORKAROUND

If you do not have a client certificate that was created by a CA trusted by the IIS computer, you can either request a new client certificate from a Certificate Authority that is trusted by the IIS computer or have an administrator configure the IIS computer to trust the CA that created your client certificate.

If you do have a client certificate that was created by a CA trusted by the IIS computer, then it is possible that your Windows 2000 domain has been configured with a group policy that forces the IIS computer to "Trust Only Enterprise Root Stores." If this policy is in enabled, the authentication will still fail, even if the CA is a Trusted Root Store.

To work around this issue, remove the Group Policy Trust only Enterprise Root stores option for the domain. To do this, perform the following steps:
  1. Start the Default Domain Policy Group Policy Editor.
  2. Select Computer Settings, choose Computer Configuration, and then select Windows Settings.
  3. Choose Security Settings, select Public Key Policies and then choose Trusted Root Certification Authorities.
  4. Right-click Trusted Root CA node, and then select Properties.
  5. Disable the Trust only Enterprise Root stores option.

STATUS

Microsoft has confirmed that this is a problem in Microsoft Internet Information Services version 5.0.
Keywords: 
kbbug kbfix kbprod2web KB252657
Retired KB ArticleRetired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
Share
Additional support options
Ask The Microsoft Small Business Support Community
Contact Microsoft Small Business Support
Find Microsoft Small Business Support Certified Partner
Find a Microsoft Store For In-Person Small Business Support