DetailPage-MSS-KB

Microsoft small business knowledge base

Article ID: 2528357 - Last Review: December 27, 2012 - Revision: 3.0

Hotfix Download Available
View and request hotfix downloads
 

On This Page

Symptoms

Consider the following scenario:
  • You have a computer that is running one of the following operating systems:
    • Windows Vista
    • Windows Server 2008
    • Windows 7
    • Windows Server 2008 R2
  • You install a storage controller that uses the Storport.sys driver on the computer.

    For example, you install the Hitachi PCI Fibre Channel adapter or the QLogic Fibre Channel adapter on the computer.
  • You disable and then enable the storage controller in Device Manager frequently.
In this scenario, nonpaged pool usage increases when you disable and enable the storage controller. If you trace the nonpaged pool usage or debug the computer, the trace or debug information indicates that the nonpaged pool usage that have the following tags keeps increasing:
  • PlRB
  • Dict
  • RaRm
  • RaDS
When the nonpaged pool memory is exhausted, the server may stop responding, crash, or encounter function failure.

Cause

This issue occurs because the StorPort.sys driver does not release some of its pool allocations when the storage controller is disabled.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows Vista Service Pack 2 (SP2)
  • Windows Server 2008 Service Pack 2 (SP2)
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:
935791  (http://support.microsoft.com/kb/935791/ ) How to obtain the latest Windows Vista service pack
For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
968849  (http://support.microsoft.com/kb/968849/ ) How to obtain the latest service pack for Windows Server 2008
For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932  (http://support.microsoft.com/kb/976932/ ) Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Vista and Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.0.600 2 . 22xxxWindows Vista and Windows Server 2008SP2LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Storport.sys6.0.6002.22834125,31206-Apr-201209:15x86
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Storport.sys6.0.6002.22834168,83206-Apr-201209:11x64
For all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Storport.sys6.0.6002.22834374,65606-Apr-201209:00IA-64
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.1.760 0 . 16xxxWindows 7 and Windows Server 2008 R2RTMGDR
    6.1.760 0 . 20xxxWindows 7 and Windows Server 2008 R2RTMLDR
    6.1.760 1 . 17xxxWindows 7 and Windows Server 2008 R2SP1GDR
    6.1.760 1 . 21xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Storport.sys6.1.7600.16808146,81604-May-201104:56x86
Storport.sys6.1.7600.20959149,37604-May-201104:40x86
Storport.sys6.1.7601.17610148,86404-May-201104:41x86
Storport.sys6.1.7601.21720149,37604-May-201104:35x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Storport.sys6.1.7600.16808188,28804-May-201105:36x64
Storport.sys6.1.7600.20959188,80004-May-201105:18x64
Storport.sys6.1.7601.17610190,33604-May-201105:26x64
Storport.sys6.1.7601.21720191,36004-May-201105:30x64
For all supported IA-64based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Storport.sys6.1.7600.16808434,56004-May-201104:13IA-64
Storport.sys6.1.7600.20959430,97604-May-201104:19IA-64
Storport.sys6.1.7601.17610429,44004-May-201104:06IA-64
Storport.sys6.1.7601.21720430,97604-May-201104:20IA-64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot Applicable
File size3,078
Date (UTC)06-Apr-2012
Time (UTC)09:17
PlatformNot Applicable
File nameX86_0a422434cf5e480d056b38128510bf5e_31bf3856ad364e35_6.0.6002.22834_none_cc2495cd10585ecc.manifest
File versionNot Applicable
File size696
Date (UTC)06-Apr-2012
Time (UTC)09:17
PlatformNot Applicable
File nameX86_microsoft-windows-storport_31bf3856ad364e35_6.0.6002.22834_none_29d001bc46877776.manifest
File versionNot Applicable
File size5,411
Date (UTC)06-Apr-2012
Time (UTC)09:18
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameAmd64_e774baca879bb5fbb62a87851a00b9fe_31bf3856ad364e35_6.0.6002.22834_none_9cd50bd29e93e6e0.manifest
File versionNot Applicable
File size700
Date (UTC)06-Apr-2012
Time (UTC)09:18
PlatformNot Applicable
File nameAmd64_microsoft-windows-storport_31bf3856ad364e35_6.0.6002.22834_none_85ee9d3ffee4e8ac.manifest
File versionNot Applicable
File size5,666
Date (UTC)06-Apr-2012
Time (UTC)09:18
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size3,102
Date (UTC)06-Apr-2012
Time (UTC)09:18
PlatformNot Applicable
Additional files for all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_266d61053a205686fdfddb4ed36b3713_31bf3856ad364e35_6.0.6002.22834_none_3366bf4d28e09e29.manifest
File versionNot Applicable
File size698
Date (UTC)06-Apr-2012
Time (UTC)09:17
PlatformNot Applicable
File nameIa64_microsoft-windows-storport_31bf3856ad364e35_6.0.6002.22834_none_29d1a5b246858072.manifest
File versionNot Applicable
File size5,664
Date (UTC)06-Apr-2012
Time (UTC)09:18
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size2,255
Date (UTC)06-Apr-2012
Time (UTC)09:17
PlatformNot Applicable

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameX86_microsoft-windows-storport_31bf3856ad364e35_6.1.7600.16808_none_27ac2e88913ed984.manifest
File versionNot applicable
File size14,132
Date (UTC)04-May-2011
Time (UTC)05:12
File nameX86_microsoft-windows-storport_31bf3856ad364e35_6.1.7600.20959_none_2800bc01aa841e5a.manifest
File versionNot applicable
File size15,725
Date (UTC)04-May-2011
Time (UTC)05:00
File nameX86_microsoft-windows-storport_31bf3856ad364e35_6.1.7601.17610_none_297fb9528e7496a9.manifest
File versionNot applicable
File size15,725
Date (UTC)04-May-2011
Time (UTC)05:01
File nameX86_microsoft-windows-storport_31bf3856ad364e35_6.1.7601.21720_none_29fe8631a79a5264.manifest
File versionNot applicable
File size15,725
Date (UTC)04-May-2011
Time (UTC)04:57
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_microsoft-windows-storport_31bf3856ad364e35_6.1.7600.16808_none_83caca0c499c4aba.manifest
File versionNot applicable
File size14,134
Date (UTC)04-May-2011
Time (UTC)06:19
File nameAmd64_microsoft-windows-storport_31bf3856ad364e35_6.1.7600.20959_none_841f578562e18f90.manifest
File versionNot applicable
File size15,727
Date (UTC)04-May-2011
Time (UTC)06:00
File nameAmd64_microsoft-windows-storport_31bf3856ad364e35_6.1.7601.17610_none_859e54d646d207df.manifest
File versionNot applicable
File size15,727
Date (UTC)04-May-2011
Time (UTC)05:53
File nameAmd64_microsoft-windows-storport_31bf3856ad364e35_6.1.7601.21720_none_861d21b55ff7c39a.manifest
File versionNot applicable
File size15,727
Date (UTC)04-May-2011
Time (UTC)05:54
Additional files for all supported IA-64based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_microsoft-windows-storport_31bf3856ad364e35_6.1.7600.16808_none_27add27e913ce280.manifest
File versionNot applicable
File size14,133
Date (UTC)04-May-2011
Time (UTC)06:14
File nameIa64_microsoft-windows-storport_31bf3856ad364e35_6.1.7600.20959_none_28025ff7aa822756.manifest
File versionNot applicable
File size15,726
Date (UTC)04-May-2011
Time (UTC)05:56
File nameIa64_microsoft-windows-storport_31bf3856ad364e35_6.1.7601.17610_none_29815d488e729fa5.manifest
File versionNot applicable
File size15,726
Date (UTC)04-May-2011
Time (UTC)05:49
File nameIa64_microsoft-windows-storport_31bf3856ad364e35_6.1.7601.21720_none_2a002a27a7985b60.manifest
File versionNot applicable
File size15,726
Date (UTC)04-May-2011
Time (UTC)05:45

References

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Applies to
  • Windows 7 Professional
  • Windows 7 Enterprise
  • Windows 7 Ultimate
  • Windows Server 2008 R2 Standard
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 for Itanium-Based Systems
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Ultimate
  • Windows Vista Ultimate 64-bit Edition
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Standard
  • Windows Server 2008 Standard without Hyper-V
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseinter kboem KB2528357
Share
Additional support options
Ask The Microsoft Small Business Support Community
Contact Microsoft Small Business Support
Find Microsoft Small Business Support Certified Partner
Find a Microsoft Store For In-Person Small Business Support