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Article ID: 253213 - Last Review: February 3, 2011 - Revision: 4.2

 
This article was previously published under Q253213

SYMPTOMS

When you are using a form to request a document and the request is redirected, Internet Explorer indicates a "Done" status but the document may not be displayed.

CAUSE

When you are using the POST method to request a file, Internet Explorer incorrectly attempts to pull the file from the Internet cache instead of from the Web address for the redirected file. When this does not work, the browser displays a blank window and a status of "Done."

RESOLUTION

To resolve this issue, upgrade to Internet Explorer 5.5.

You can download Internet Explorer 5.5 from the following Microsoft Web sites:

http://www.microsoft.com/windows/ie/download (http://www.microsoft.com/windows/ie/download)
-or-
http://update.microsoft.com (http://update.microsoft.com)


WORKAROUND

To work around this behavior, use any of the following methods:
  • Request that the content provider change the HTML source code to use the GET method instead of the POST method with HTML forms.
  • Disable in-place activation for the document type.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
177321  (http://support.microsoft.com/kb/177321/EN-US/ ) Adobe Acrobat .pdf Files Appear as a Blank Window or Frame
Keywords: 
kbenv kbprb KB253213
Retired KB ArticleRetired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.
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