Microsoft small business knowledge base

Article ID: 253213 - Last Review: January 10, 2015 - Revision: 5.0

This article has been archived. It is offered "as is" and will no longer be updated.


When you are using a form to request a document and the request is redirected, Internet Explorer indicates a "Done" status but the document may not be displayed.


When you are using the POST method to request a file, Internet Explorer incorrectly attempts to pull the file from the Internet cache instead of from the Web address for the redirected file. When this does not work, the browser displays a blank window and a status of "Done."


To resolve this issue, upgrade to Internet Explorer 5.5.

You can download Internet Explorer 5.5 from the following Microsoft Web sites: (
-or- (


To work around this behavior, use any of the following methods:
  • Request that the content provider change the HTML source code to use the GET method instead of the POST method with HTML forms.
  • Disable in-place activation for the document type.


Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

More information

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
177321  ( ) Adobe Acrobat .pdf Files Appear as a Blank Window or Frame
kbnosurvey kbarchive kbenv kbprb KB253213
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