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Article ID: 2535094 - Last Review: April 24, 2013 - Revision: 5.0

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Symptoms

A computer that is running Windows Vista or Windows Server 2008 stops responding when it uses the Server Message Block Version 2 (SMB2) protocol to lock or unlock files on a network.

If you enable the special pool feature on the computer, you receive a Stop error message that resembles the following:
STOP: 0x000000D5 ( Parameter1 , Parameter2 , Parameter3 , Parameter4 )
DRIVER_PAGE_FAULT_IN_FREED_SPECIAL_POOL

Notes
  • The parameters in this Stop error message vary, depending on the configuration of the computer.
  • Not all "0x000000D5" Stop errors are caused by this issue.

Cause

This issue occurs because of a race condition between the NTFS file system driver (Ntfs.sys) and the SMB2 server driver (Srv2.sys).

When the race condition occurs, a structure in NTFS file system driver is released prematurely. Therefore, the issue that is described in the "Symptoms" section occurs when the Ntfs.sys driver accesses the released structure.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows Vista Service Pack 2 (SP2)
  • Windows Server 2008 Service Pack 2 (SP2)
For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:
935791  (http://support.microsoft.com/kb/935791/ ) How to obtain the latest Windows Vista service pack
For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
968849  (http://support.microsoft.com/kb/968849/ ) How to obtain the latest service pack for Windows Server 2008

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Vista and Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.0.600 2 . 22xxxWindows Vista and Windows Server 2008SP2LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ntfs.sys6.0.6002.226321,082,76828-Apr-201104:53x86
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ntfs.sys6.0.6002.226321,505,16828-Apr-201104:53x64
For all supported IA-64based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ntfs.sys6.0.6002.226323,284,88028-Apr-201104:49IA-64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
For more information about the LockFile function, visit the following MSDN website:
General information about the LockFile function (http://msdn.microsoft.com/sr-latn-cs/library/aa365202(v=VS.85).aspx)
For more information about the UnLockFile function, visit the following MSDN website:
General information about the UnlockFile function (http://msdn.microsoft.com/sr-latn-cs/library/aa365715(v=VS.85).aspx)

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot applicable
File size3,078
Date (UTC)28-Apr-2011
Time (UTC)05:04
PlatformNot applicable
File nameX86_6df3515da3ef547b02dadb82c1ea2758_31bf3856ad364e35_6.0.6002.22632_none_8831aceb73fe1e28.manifest
File versionNot applicable
File size692
Date (UTC)28-Apr-2011
Time (UTC)05:04
PlatformNot applicable
File nameX86_microsoft-windows-ntfs_31bf3856ad364e35_6.0.6002.22632_none_a8c2d8703345fe3a.manifest
File versionNot applicable
File size16,841
Date (UTC)28-Apr-2011
Time (UTC)05:04
PlatformNot applicable
Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameAmd64_0adc715162745ee256f1e920577bdf82_31bf3856ad364e35_6.0.6002.22632_none_de71fce727e0c08f.manifest
File versionNot applicable
File size696
Date (UTC)28-Apr-2011
Time (UTC)05:04
PlatformNot applicable
File nameAmd64_microsoft-windows-ntfs_31bf3856ad364e35_6.0.6002.22632_none_04e173f3eba36f70.manifest
File versionNot applicable
File size17,104
Date (UTC)28-Apr-2011
Time (UTC)05:04
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size3,102
Date (UTC)28-Apr-2011
Time (UTC)05:04
PlatformNot applicable
Additional files for all supported IA-64based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_cc2678f02db6d94bc215c8c9dff44b53_31bf3856ad364e35_6.0.6002.22632_none_f60fc0dcbf17688e.manifest
File versionNot applicable
File size694
Date (UTC)28-Apr-2011
Time (UTC)05:04
PlatformNot applicable
File nameIa64_microsoft-windows-ntfs_31bf3856ad364e35_6.0.6002.22632_none_a8c47c6633440736.manifest
File versionNot applicable
File size17,096
Date (UTC)28-Apr-2011
Time (UTC)05:04
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,255
Date (UTC)28-Apr-2011
Time (UTC)05:04
PlatformNot applicable

Applies to
  • Windows Vista Business
  • Windows Vista Enterprise
  • Windows Vista Ultimate
  • Windows Server 2008 Standard
  • Windows Server 2008 Standard without Hyper-V
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseinter KB2535094
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