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Article ID: 2543850 - Last Review: February 13, 2012 - Revision: 1.0

SYMPTOMS

Assume that you create a global address list (GAL) related client-only message rule by using Microsoft Office Outlook in a Microsoft Exchange Server 2010 environment.  In this situation, the rule does not take effect. For example, you create a client-only message rule that moves email messages to a specific folder if the sender belongs to a GAL address book. However, the email messages remain in the Inbox folder.

CAUSE

This issue occurs because the Address Book service does not handle the query that contains a filter on the PR_ADDRTYPE property. The query is sent by Outlook when the rule is applied. Because the property does not map Active Directory property, the MAPI_E_TOO_COMPLEX exception is thrown.

RESOLUTION

To resolve this issue, install the following update rollup:
2645995  (http://support.microsoft.com/kb/2645995/ ) Description of Update Rollup 1 for Exchange Server 2010 Service Pack 2

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.



APPLIES TO
  • Microsoft Exchange Server 2010 Service Pack 2, when used with:
    • Microsoft Exchange Server 2010 Enterprise
    • Microsoft Exchange Server 2010 Standard
Keywords: 
kbsurveynew kbqfe kbfix kbexpertiseinter KB2543850
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