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Article ID: 2545735 - Last Review: December 27, 2012 - Revision: 2.0

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Symptoms

Consider the following scenario:
  • You use a domain administrator account to log on to a computer that is running Windows 7 or Windows Server 2008 R2.
  • You use the Active Directory Users and Computers Microsoft Management Console (MMC) snap-in to connect to a domain controller.
  • You open the Properties dialog box of a user account.
  • The user account has sole access to a shared folder path that cannot be accessed by the administrator account.
  • You set the Remote Desktop Services Home Folder attribute to the shared folder path.

    Note This attribute is located on the Remote Desktop Services Profile tab.
  • You click Apply or OK.
In this scenario, you receive the following error message:

The home folder could not be created because: The network name cannot be found.
Note If you click Apply or OK again, no error message is returned. However, the setting is not saved.

Cause

This issue occurs because the Remote Desktop Services Extension driver (Tsuserex.dll) does not save the user settings when the administrator account does not have access permission to the shared folder.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
Additionally, a computer that is running Windows 7 must have the Remote Server Administration Tools (RSAT) installed.

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932  (http://support.microsoft.com/kb/976932/ ) Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.1.760 0 . 20xxxWindows 7 and Windows Server 2008 R2RTMLDR
    6.1.760 1 . 21xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Tsuserex.dll6.1.7600.20970129,02420-May-201112:11x86
Tsuserex.dll6.1.7601.21731129,02420-May-201115:27x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Tsuserex.dll6.1.7600.20970147,45620-May-201112:51x64
Tsuserex.dll6.1.7601.21731147,45620-May-201115:31x64
Tsuserex.dll6.1.7600.20970129,02420-May-201112:11x86
Tsuserex.dll6.1.7601.21731129,02420-May-201115:27x86
For all supported IA-64based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Tsuserex.dll6.1.7600.20970301,05620-May-201111:45IA-64
Tsuserex.dll6.1.7601.21731301,05620-May-201115:16IA-64
Tsuserex.dll6.1.7600.20970129,02420-May-201112:11x86
Tsuserex.dll6.1.7601.21731129,02420-May-201115:27x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
For more information about a similar issue, click the following article number to view the article in the Microsoft Knowledge Base:
980909  (http://support.microsoft.com/kb/980909 / ) "The home folder could not be created" remote desktop error in Windows Server 2008 R2

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameX86_0d318ffd094cc64220b89313deb5801b_31bf3856ad364e35_6.1.7601.21731_none_725660ea7e9a1e9c.manifest
File versionNot applicable
File size718
Date (UTC)20-May-2011
Time (UTC)23:25
File nameX86_6e6c72fe72492b01dbec8306ed14f7b6_31bf3856ad364e35_6.1.7600.20970_none_1aa713a6fd498f24.manifest
File versionNot applicable
File size718
Date (UTC)20-May-2011
Time (UTC)23:25
File nameX86_microsoft-windows-t..vices-userextension_31bf3856ad364e35_6.1.7600.20970_none_f3308c525dd400e5.manifest
File versionNot applicable
File size12,876
Date (UTC)20-May-2011
Time (UTC)12:38
File nameX86_microsoft-windows-t..vices-userextension_31bf3856ad364e35_6.1.7601.21731_none_f54329525ad91664.manifest
File versionNot applicable
File size12,876
Date (UTC)20-May-2011
Time (UTC)15:57
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_0d318ffd094cc64220b89313deb5801b_31bf3856ad364e35_6.1.7601.21731_none_ce74fc6e36f78fd2.manifest
File versionNot applicable
File size720
Date (UTC)20-May-2011
Time (UTC)23:25
File nameAmd64_4d5221ab149398651a1e30c70068d0ec_31bf3856ad364e35_6.1.7601.21731_none_e9fb523e09a4f603.manifest
File versionNot applicable
File size722
Date (UTC)20-May-2011
Time (UTC)23:25
File nameAmd64_6e6c72fe72492b01dbec8306ed14f7b6_31bf3856ad364e35_6.1.7600.20970_none_76c5af2ab5a7005a.manifest
File versionNot applicable
File size720
Date (UTC)20-May-2011
Time (UTC)23:25
File nameAmd64_f6a29b646335542d251a264a0eae9f8c_31bf3856ad364e35_6.1.7600.20970_none_a414e70c77c0a938.manifest
File versionNot applicable
File size722
Date (UTC)20-May-2011
Time (UTC)23:25
File nameAmd64_microsoft-windows-t..vices-userextension_31bf3856ad364e35_6.1.7600.20970_none_4f4f27d61631721b.manifest
File versionNot applicable
File size12,880
Date (UTC)20-May-2011
Time (UTC)19:12
File nameAmd64_microsoft-windows-t..vices-userextension_31bf3856ad364e35_6.1.7601.21731_none_5161c4d61336879a.manifest
File versionNot applicable
File size12,880
Date (UTC)20-May-2011
Time (UTC)20:40
File nameX86_microsoft-windows-t..vices-userextension_31bf3856ad364e35_6.1.7600.20970_none_f3308c525dd400e5.manifest
File versionNot applicable
File size12,876
Date (UTC)20-May-2011
Time (UTC)12:38
File nameX86_microsoft-windows-t..vices-userextension_31bf3856ad364e35_6.1.7601.21731_none_f54329525ad91664.manifest
File versionNot applicable
File size12,876
Date (UTC)20-May-2011
Time (UTC)15:57
Additional files for all supported IA-64based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_48c112473b8a401de0f818b912730050_31bf3856ad364e35_6.1.7600.20970_none_71771bf24fa00501.manifest
File versionNot applicable
File size1,082
Date (UTC)20-May-2011
Time (UTC)23:25
File nameIa64_f222f67daccab8a546ded38ef1bc730b_31bf3856ad364e35_6.1.7601.21731_none_2e2c8827f65f7d6e.manifest
File versionNot applicable
File size1,082
Date (UTC)20-May-2011
Time (UTC)23:25
File nameIa64_microsoft-windows-t..vices-userextension_31bf3856ad364e35_6.1.7600.20970_none_f33230485dd209e1.manifest
File versionNot applicable
File size12,878
Date (UTC)20-May-2011
Time (UTC)19:09
File nameIa64_microsoft-windows-t..vices-userextension_31bf3856ad364e35_6.1.7601.21731_none_f544cd485ad71f60.manifest
File versionNot applicable
File size12,878
Date (UTC)20-May-2011
Time (UTC)20:37
File nameX86_microsoft-windows-t..vices-userextension_31bf3856ad364e35_6.1.7600.20970_none_f3308c525dd400e5.manifest
File versionNot applicable
File size12,876
Date (UTC)20-May-2011
Time (UTC)12:38
File nameX86_microsoft-windows-t..vices-userextension_31bf3856ad364e35_6.1.7601.21731_none_f54329525ad91664.manifest
File versionNot applicable
File size12,876
Date (UTC)20-May-2011
Time (UTC)15:57

Applies to
  • Windows 7 Professional
  • Windows 7 Enterprise
  • Windows 7 Ultimate
  • Windows Server 2008 R2 Standard
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 for Itanium-Based Systems
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbexpertiseinter kbsurveynew KB2545735
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