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Article ID: 2546706 - Last Review: June 15, 2011 - Revision: 1.0

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SYMPTOMS

Consider the following scenario:
  • You have a Windows Server 2008 R2-based computer that has some non-uniform memory access (NUMA)-based processors.
  • The system has more than 256 logical processors.
In this scenario, you experience the following issues after you start the system:
  • The number of logical processors is changed to 64.
  • The NUMA feature is disabled, and the operating system runs in symmetric multiprocessor (SMP) mode.
  • The performance of the computer decreases significantly.


Consider the following sample scenario:
  • You install Windows Server 2008 R2 on a computer that has some Intel Westmere-EX processors.
  • The computer has 16 10-core Intel Westmere-EX processors that have Hyper-Threading enabled.

    Note The computer has the equivalent of 320 logical processors.
In this scenario, the operating system starts as a 64-processor SMP system.

CAUSE

The issue occurs because Windows Server 2008 R2 incorrectly forces a NUMA-based computer to become a SMP computer if the number of logical processors is greater than 256.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2008 R2 or Windows Server 2008 R2 Service Pack 1 (SP1). For more information about how to obtain a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932  (http://support.microsoft.com/kb/976932/ ) Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix, you do not have to change the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.1.760 0.16xxxWindows Server 2008 R2RTMGDR
    6.1.760 0.20xxxWindows Server 2008 R2RTMLDR
    6.1.760 1.17xxxWindows Server 2008 R2SP1GDR
    6.1.760 1.21xxxWindows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2" section. MANIFEST files and the associated security catalog (.cat) files, are very important for maintaining the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Hal.dll6.1.7600.16813263,04011-May-201105:23x64
Hal.dll6.1.7600.20964263,04011-May-201105:13x64
Hal.dll6.1.7601.17614263,04011-May-201105:31x64
Hal.dll6.1.7601.21725263,04011-May-201105:32x64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Server 2008 R2

Additional files for all supported x64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_21a9bb9a7806591fcd00f1866d5bd78e_31bf3856ad364e35_6.1.7600.16813_none_80dfef671ceeaca8.manifest
File versionNot applicable
File size695
Date (UTC)11-May-2011
Time (UTC)22:12
PlatformNot applicable
File nameAmd64_87186439dcd043f558ecd4b0e1129cf5_31bf3856ad364e35_6.1.7600.20964_none_9803b78877a207e8.manifest
File versionNot applicable
File size695
Date (UTC)11-May-2011
Time (UTC)22:12
PlatformNot applicable
File nameAmd64_d6d3a7fdea58ce816f7495a7854a8351_31bf3856ad364e35_6.1.7601.17614_none_a89e76c843807774.manifest
File versionNot applicable
File size695
Date (UTC)11-May-2011
Time (UTC)22:12
PlatformNot applicable
File nameAmd64_eaeddba5f66058df00d028a3cc523689_31bf3856ad364e35_6.1.7601.21725_none_d56235d8885dde0a.manifest
File versionNot applicable
File size695
Date (UTC)11-May-2011
Time (UTC)22:12
PlatformNot applicable
File nameAmd64_microsoft-windows-hal_31bf3856ad364e35_6.1.7600.16813_none_07679ca97324397a.manifest
File versionNot applicable
File size7,549
Date (UTC)11-May-2011
Time (UTC)06:20
PlatformNot applicable
File nameAmd64_microsoft-windows-hal_31bf3856ad364e35_6.1.7600.20964_none_07bc2a228c697e50.manifest
File versionNot applicable
File size7,549
Date (UTC)11-May-2011
Time (UTC)06:06
PlatformNot applicable
File nameAmd64_microsoft-windows-hal_31bf3856ad364e35_6.1.7601.17614_none_094ef9f97049bebd.manifest
File versionNot applicable
File size7,549
Date (UTC)11-May-2011
Time (UTC)05:56
PlatformNot applicable
File nameAmd64_microsoft-windows-hal_31bf3856ad364e35_6.1.7601.21725_none_09cec722896e93cf.manifest
File versionNot applicable
File size7,549
Date (UTC)11-May-2011
Time (UTC)07:03
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size3,215
Date (UTC)11-May-2011
Time (UTC)22:12
PlatformNot applicable

APPLIES TO
  • Windows Server 2008 R2 Datacenter
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbexpertiseadvanced kbsurveynew KB2546706
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