When you create a rule in Microsoft Outlook 2000 to process new e-mail messages from a custom global address list recipient (SMTP) that is not in the organization and you configure the rule to forward the e-mail messages to another custom global address list recipient (SMTP) that is not in the organization, the rule does not work and Event ID 1033 is written to the application log.
When you create the rule the information store uses the Distinguished Name (DN) internally to compare the addresses, instead of both the SMTP proxy address and the DN.
To resolve this problem, obtain the latest service pack for Exchange Server 5.5. For additional information, click the following article number to view the article in the
Microsoft Knowledge Base:
XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack
The following files are available for download from the Microsoft
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
How to Obtain Microsoft Support Files from Online Services
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Microsoft has confirmed that this is a problem in Exchange Server 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 4.