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Article ID: 2554414 - Last Review: December 27, 2012 - Revision: 2.0

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Symptoms

Consider the following scenario:
  • You have a computer that is running Windows Server 2008 R2.
  • You install the Server for Network File System (NFS) role service and the Distributed File System (DFS) role service on the computer.
  • You add some NFS shares to a DFS namespace or to a DFS Replication group.
In this scenario, the computer may crash. When this issue occurs, you receive an error message that resembles the following:

STOP 0x0000001E (c00000005, parameter2, parameter3, parameter4)

Notes
  • The last three parameters in this error message vary, depending on the configuration of the computer.
  • Not all "0x0000001E" Stop errors are caused by this issue.

Cause

This issue occurs because of one of the following errors:
  • A logic error in Server for NFS when the file system returns STATUS_PENDING for a lock operation.
  • A coding error in Server for NFS when it tries to read uninitialized data in an error condition.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
Additionally, Server for NFS must be installed on the computer.

For more information about how to obtain a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932  (http://support.microsoft.com/kb/976932/ ) Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.1.760 0 . 16xxxWindows Server 2008 R2RTMGDR
    6.1.760 0 . 20xxxWindows Server 2008 R2RTMLDR
    6.1.760 1 . 17xxxWindows Server 2008 R2SP1GDR
    6.1.760 1 . 21xxxWindows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Msnfsflt.mofNot applicable4,46010-Jun-200921:00Not applicable
Msnfsflt.sys6.1.7600.1638531,23213-Jul-200923:24x64
Nfs-servercore-ppdlic.xrm-msNot applicable3,00123-May-201105:34Not applicable
Nfssvc.exe6.1.7600.2097141,47223-May-201105:16x64
Nfssvr.mofNot applicable6,19510-Jun-200921:00Not applicable
Nfssvr.sys6.1.7600.20971736,76823-May-201102:44x64
Msnfsflt.mofNot applicable4,46005-Nov-201002:11Not applicable
Msnfsflt.sys6.1.7601.1751431,23220-Nov-201009:27x64
Nfs-servercore-ppdlic.xrm-msNot applicable3,00123-May-201105:18Not applicable
Nfssvc.exe6.1.7601.2173241,47223-May-201105:05x64
Nfssvr.mofNot applicable6,19505-Nov-201002:11Not applicable
Nfssvr.sys6.1.7601.21732736,76823-May-201102:30x64
For all supported IA-64based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Msnfsflt.mofNot applicable4,46010-Jun-200921:06Not applicable
Msnfsflt.sys6.1.7600.1638570,65613-Jul-200923:19IA-64
Nfs-servercore-ppdlic.xrm-msNot applicable3,00123-May-201104:13Not applicable
Nfssvc.exe6.1.7600.2097191,13623-May-201104:02IA-64
Nfssvr.mofNot applicable6,19510-Jun-200921:06Not applicable
Nfssvr.sys6.1.7600.209711,591,29623-May-201101:55IA-64
Msnfsflt.mofNot applicable4,46005-Nov-201002:11Not applicable
Msnfsflt.sys6.1.7601.1751470,65620-Nov-201008:02IA-64
Nfs-servercore-ppdlic.xrm-msNot applicable3,00123-May-201104:23Not applicable
Nfssvc.exe6.1.7601.2173291,13623-May-201104:03IA-64
Nfssvr.mofNot applicable6,19505-Nov-201002:11Not applicable
Nfssvr.sys6.1.7601.217321,591,29623-May-201101:54IA-64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Server 2008 R2

Additional files for all supported x64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_microsoft-windows-nfs-servercore_31bf3856ad364e35_6.1.7600.20971_none_b82a0f283a15c9e5.manifest
File versionNot applicable
File size41,883
Date (UTC)23-May-2011
Time (UTC)09:58
File nameAmd64_microsoft-windows-nfs-servercore_31bf3856ad364e35_6.1.7601.21732_none_ba3cac28371adf64.manifest
File versionNot applicable
File size41,883
Date (UTC)23-May-2011
Time (UTC)09:58
Additional files for all supported IA-64based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_microsoft-windows-nfs-servercore_31bf3856ad364e35_6.1.7600.20971_none_5c0d179a81b661ab.manifest
File versionNot applicable
File size41,881
Date (UTC)23-May-2011
Time (UTC)09:54
File nameIa64_microsoft-windows-nfs-servercore_31bf3856ad364e35_6.1.7601.21732_none_5e1fb49a7ebb772a.manifest
File versionNot applicable
File size41,881
Date (UTC)23-May-2011
Time (UTC)09:54

Applies to
  • Windows Server 2008 R2 Standard
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 for Itanium-Based Systems
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseinter KB2554414
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