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Article ID: 255987 - Last Review: February 28, 2014 - Revision: 2.1

This article was previously published under Q255987
This article has been archived. It is offered "as is" and will no longer be updated.

SYMPTOMS

The design of the Windows NT 4.0 Service Pack update process requires an additional logon with local administrative credentials after Update.exe has restarted the computer.

If a non-administrative user logs on directly after the Service Pack Setup process is run, two Application events are logged for ProtectedStorage:
ProtectedStorage error: 5; OpenSCManager failed.

ProtectedStorage error: 203; Install Service failed.
These events are logged at every logon until a local administrator logs on.

CAUSE

Local administrative permission are necessary to successfully process and delete all registry values under the following key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce
RunOnce values are processed with the current login credentials. A typical user does not have sufficient permissions to successfully process the "4. 'Install pstores.exe'='pstores.exe -install'" RunOnce entry, causing both of the events listed above to be logged.

Also, a typical user by default has "Everyone=read" permission on the RunOnce key, so the entries cannot be deleted.

Other Microsoft and third-party Setup procedures may be affected in a similar way if they use the RunOnce or RunOnceEx keys to complete the Setup process during next logon.

WORKAROUND

Use either of the following methods:
  • Have a user with local administrative rights log on to the computer.
  • Use an administrative AutoAdminLogon and optionally disable the Mouclass and Kbdclass driver to prevent user interruption.

    This method involves certain issues. The password of the local administrator is stored as plain text in the registry (plus the corresponding script file), and a problem with disabled drivers can lead to an inaccessible system. Furthermore, be aware of the information on the following article in the Microsoft Knowledge Base:
    159969  (http://support.microsoft.com/kb/159969/EN-US/ ) AutoLogon Fails If DontDisplayLastUserName Is Also Enabled
    Because of these issues, Microsoft recommends using the first method.

APPLIES TO
  • Microsoft Windows NT 4.0 Service Pack 4
  • Microsoft Windows NT 4.0 Service Pack 5
  • Microsoft Windows NT 4.0 Service Pack 6
  • Microsoft Windows NT 4.0 Service Pack 6a
  • Microsoft Windows NT Workstation 4.0 Developer Edition
  • Microsoft Windows NT Workstation 4.0
Keywords: 
kbnosurvey kbarchive kberrmsg kbenv kbsetup kbprb KB255987
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