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Article ID: 2572738 - Last Review: February 25, 2014 - Revision: 6.1

Symptoms

You may see an error message when you try to use the Microsoft Office Live Add-in with one of these Microsoft Office applications:
  • Excel 2003
  • Excel 2007
  • PowerPoint 2003
  • PowerPoint 2007
  • Word 2003
  • Word 2007

If you are running version 1.3 of the Microsoft Office Live Add-in, you see this error message:

Connecting to the network failed. Try again later.

If you are running version 1.4 or 1.5 of the Microsoft Office Live Add-in, you see this error message:

Connecting to the Microsoft Office Live Workspace beta failed due to an unexpected error. Try again later.


You may also receive this error message when you close the Microsoft Office applications that are listed in this article:

Microsoft Office Live Add-in Sign-in has encountered a problem and needs to close.

Cause

Microsoft Office Live was discontinued. It will no longer work with the Microsoft Office applications that are listed in this article.

Resolution

To have us uninstall the Office Live Add-in for you, go to the "Fix it for me" section. If you prefer to fix this problem yourself, go to the "Let me fix it myself" section.

Fix it for me

To fix this problem automatically, click the Fix it button or link. Then click Run in the File Download dialog box, and follow the steps in the Fix it wizard.

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Fix this problem (http://go.microsoft.com/?linkid=9776485)
Microsoft Fix it 50715
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Notes
  • This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
  • If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.

Then, go to the "Did this fix the problem?" section.

Let me fix it myself

To resolve this issue, uninstall all versions of the Office Live Add-in. To do this, follow the steps in the procedure that applies to your operating system:

For Windows 7
  1. Click Start.
  2. Type Programs and Features (or appwiz.cpl) in the Search programs and files box, and then press Enter on your keyboard.
  3. Select Microsoft Office Live Add-in (version 1.3, 1.4, or 1.5).
  4. Click Uninstall.
  5. Click Yes to confirm the uninstall of the add-in.
For Windows Vista
  1. Click Start.
  2. Type Programs and Features (or appwiz.cpl) in the Start Search box, and then press Enter on your keyboard.
  3. Select Microsoft Office Live Add-in (version 1.3, 1.4, or 1.5).
  4. Click Uninstall/Change.
  5. Click Yes to confirm the uninstall of the add-in.
For Windows XP
  1. Click Start, and then click Run.
  2. Type control appwiz.cpl in the Open box, and then press Enter on your keyboard.
  3. Select Microsoft Office Live Add-in (version 1.3, 1.4, or 1.5).
  4. Click Remove.
  5. Click Yes to confirm the uninstall of the add-in.

Did this fix the problem?

  • Check whether the problem is fixed. If the problem is fixed, you are finished with this section. If the problem is not fixed, you can contact support (http://support.microsoft.com/contactus) .
  • We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me (http://blogs.technet.com/fixit4me/) " blog or send us an email (mailto:fixit4me@microsoft.com?Subject=KB) message.

More information

Microsoft Office Live Workspace was discontinued and replaced with Office Online on OneDrive (formerly SkyDrive).

Applies to
  • Microsoft Office Excel 2003
  • Microsoft Office Excel 2007
  • Microsoft Office PowerPoint 2003
  • Microsoft Office PowerPoint 2007
  • Microsoft Office Word 2003
  • Microsoft Office Word 2007
  • Microsoft Office Live Workspace
Keywords: 
kbfixme kbmsifixme KB2572738
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