When you close a Microsoft Word 2000 document, you may
receive an error message stating that an illegal operation has occurred. When
you click Details
, you receive the following error message:
Winword caused an invalid page fault in module User32.dll.
This behavior can occur if the following conditions are
- You open a Word 2000 document that was created from a Word
in Works Suite Add-in template while the Word 2000 Office Assistant was
- You close the Word 2000 document by clicking the close
button in the upper-right corner of the document window.
A closing conflict between the Office Assistant in Word 2000
and the Word in Works Suite Add-in template produces the error message. You
should not experience any loss of data as a result of this behavior.
To work around this behavior, use the following methods in
the order in which they are presented.
Turn Off Office Assistant and Re-create the Word 2000 Document
To turn off the Office Assistant and re-create the Word 2000
- Start Works Suite.
- In the Works Suite Task Launcher, click the Programs tab, and then click Word.
- Click the task that you want to use, and then click Start.
- Click the template that you want to use, and then click Finish.
- Open the original Word 2000 document.
- Select the text on the first page of the
- On the Edit menu, click Copy.
- Click the taskbar button to switch to the new
- In the new document, position the insertion point at the
top of the first page, and then click Paste on the Edit menu.
- Click the taskbar button to switch to the original
- Repeat steps 6 through 10 for each page that you have to
re-create in the new document.
- In the new document, click Hide the Office
Assistant on the Help menu.
- On the File menu, click Save As.
- In the Save As dialog box, browse to the location where you want to save the
- In the File name box, type a name for the
document, and then click Save.
: This method does not fix any problem documents that trigger the
error message mentioned in the "Symptoms" section of this article. For each of
these problem documents, you have to follow this method to re-create the
If you do not want to turn off the Office
Assistant, or if there are too many documents to re-create in the manner
described in the earlier method, continue to the next method.
Remove the Word in Works Suite Add-in
To prevent the closing conflict that produces the error message
mentioned in the "Symptoms" section of this article, you have to remove the
Word in Works Suite Add-in. But before you proceed with this method, see the
"More Information" section of this article for information about the
disadvantages of removing the Word in Works Suite Add-in.
the Word in Works Suite Add-in:
- Insert the Works Suite Disc 1 CD-ROM into the CD-ROM drive.
Press and hold down the SHIFT key as you insert the CD-ROM to prevent Works
Setup from starting automatically.
- Click Start, point to Settings, and then click Control Panel.
- Double-click Add/Remove Programs.
- Click Word in Works Suite Add-in, and then
- Click Next, click Remove, and then click Next.
- Click Remove, and then click Finish.
- Click OK, and then close Control Panel.
has confirmed that this is a problem in the Microsoft products that are listed
at the beginning of this article.
Microsoft recommends that you consider the following
disadvantages to removing the Word in Works Suite Add-in before you remove it.
When you remove the Word in Works Suite Add-in:
- You remove Word 2000 from the Works Suite Task
- You lose the word processor functions on the Works Suite
- You must start Word 2000 in the following manner:
Click Start, point to Programs, and then click Microsoft Word.
To reinstall the Word in Works Suite Add-in:
- Double-click the My Computer icon on the desktop.
- Right-click the CD-ROM drive icon, and then click Explore.
- In the left pane, double-click the WordAdd folder.
- In the right pane, double click Setup.exe.
- Follow the instructions on the screen to reinstall the Word
in Works Suite Add-in.
- Quit Windows Explorer, and then close the My Computer window.
for other considerations.