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Article ID: 2580346 - Last Review: December 27, 2012 - Revision: 4.0

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Symptoms

Consider the following scenario:
  • You install the Remote Desktop Services role on a computer that is running Windows Server 2008 R2.
  • You configure a Remote Desktop Services RemoteApp application on the computer. This RemoteApp application supports the Remote Applications Integrated Locally (RAIL) feature.
  • You connect to the RemoteApp application from a client computer that is running Windows 7 or Windows Server 2008 R2.
In this scenario, some pop-up windows of the RemoteApp application might be hidden.

For example, a pop-up window is created when a user clicks the drop-down arrow of a calendar controller. However, the pop-up window is not displayed.

Note This issue does not occur if you do not run the application as a RemoteApp application.

Cause

This issue occurs because of an error in the Remote Desktop Protocol (RDP) shell (Rdpshell.exe).

The window hierarchy cannot be created correctly in RemoteApp scenarios if the following conditions are true:
  • A window is created, and the WS_VISIBLE flag is set.
  • The window is not displayed by calling the ShowWindow function.

Resolution

To resolve this issue, install the following hotfix package on the affected Windows Server 2008 R2 remote desktop servers and remote desktop clients.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932  (http://support.microsoft.com/kb/976932/ ) Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.1.760 0 . 16xxxWindows 7 and Windows Server 2008 R2RTMGDR
    6.1.760 0 . 21xxxWindows 7 and Windows Server 2008 R2RTMLDR
    6.1.760 1 . 17xxxWindows 7 and Windows Server 2008 R2SP1GDR
    6.1.760 1 . 21xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Rdpinit.exe6.1.7600.21010160,25616-Jul-201104:23x86
Rdpinit.mofNot applicable1,19710-Jun-200921:26Not applicable
Rdpshell.exe6.1.7600.21010258,04816-Jul-201104:23x86
Rdpshell.mofNot applicable1,20010-Jun-200921:26Not applicable
Terminalservices-remoteapplications-clientsku-ppdlic.xrm-msNot applicable3,06716-Jul-201104:38Not applicable
Tserrredir.dll6.1.7600.1638511,26414-Jul-200901:16x86
Rdpinit.exe6.1.7601.21772161,79216-Jul-201104:50x86
Rdpinit.mofNot applicable1,19710-Jun-200921:26Not applicable
Rdpshell.exe6.1.7601.21772261,12016-Jul-201104:50x86
Rdpshell.mofNot applicable1,20010-Jun-200921:26Not applicable
Terminalservices-remoteapplications-clientsku-ppdlic.xrm-msNot applicable3,06716-Jul-201105:09Not applicable
Tserrredir.dll6.1.7600.1638511,26414-Jul-200901:16x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Rdpinit.exe6.1.7600.21010177,15216-Jul-201105:18x64
Rdpinit.mofNot applicable1,19710-Jun-200920:44Not applicable
Rdpshell.exe6.1.7600.21010295,42416-Jul-201105:18x64
Rdpshell.mofNot applicable1,20010-Jun-200920:44Not applicable
Tserrredir.dll6.1.7600.1638513,31214-Jul-200901:41x64
Rdpinit.exe6.1.7601.21772178,68816-Jul-201105:24x64
Rdpinit.mofNot applicable1,19705-Nov-201002:01Not applicable
Rdpshell.exe6.1.7601.21772300,03216-Jul-201105:24x64
Rdpshell.mofNot applicable1,20005-Nov-201002:01Not applicable
Tserrredir.dll6.1.7601.1751413,31220-Nov-201013:27x64
Rdpinit.exe6.1.7600.21010177,15216-Jul-201105:18x64
Rdpinit.mofNot applicable1,19710-Jun-200920:44Not applicable
Rdpshell.exe6.1.7600.21010295,42416-Jul-201105:18x64
Rdpshell.mofNot applicable1,20010-Jun-200920:44Not applicable
Terminalservices-remoteapplications-clientsku-ppdlic.xrm-msNot applicable3,06716-Jul-201105:35Not applicable
Tserrredir.dll6.1.7600.1638513,31214-Jul-200901:41x64
Rdpinit.exe6.1.7601.21772178,68816-Jul-201105:24x64
Rdpinit.mofNot applicable1,19710-Jun-200920:44Not applicable
Rdpshell.exe6.1.7601.21772300,03216-Jul-201105:24x64
Rdpshell.mofNot applicable1,20010-Jun-200920:44Not applicable
Terminalservices-remoteapplications-clientsku-ppdlic.xrm-msNot applicable3,06716-Jul-201105:45Not applicable
Tserrredir.dll6.1.7600.1638513,31214-Jul-200901:41x64
Rdpinit.exe6.1.7600.21010160,25616-Jul-201104:23x86
Rdpinit.mofNot applicable1,19710-Jun-200921:26Not applicable
Rdpshell.exe6.1.7600.21010258,04816-Jul-201104:23x86
Rdpshell.mofNot applicable1,20010-Jun-200921:26Not applicable
Rdpinit.exe6.1.7601.21772161,79216-Jul-201104:50x86
Rdpinit.mofNot applicable1,19705-Nov-201002:01Not applicable
Rdpshell.exe6.1.7601.21772261,12016-Jul-201104:50x86
Rdpshell.mofNot applicable1,20005-Nov-201002:01Not applicable

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
For more information about the ShowWindow function, visit the following MSDN website:
General information about the ShowWindow function (http://msdn.microsoft.com/en-us/library/ms633548(v=VS.85).aspx)

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot applicable
File size2,366
Date (UTC)18-Jul-2011
Time (UTC)21:39
PlatformNot applicable
File nameX86_1fb6ea51a187c51351b5c58b81a4e4b4_31bf3856ad364e35_6.1.7601.21772_none_db37d67a1784ea15.manifest
File versionNot applicable
File size733
Date (UTC)18-Jul-2011
Time (UTC)21:39
PlatformNot applicable
File nameX86_fa9095dac192d74cb0cab6918d0c9b69_31bf3856ad364e35_6.1.7600.21010_none_0049448540bde0b8.manifest
File versionNot applicable
File size733
Date (UTC)18-Jul-2011
Time (UTC)21:39
PlatformNot applicable
File nameX86_microsoft-windows-t..lications-clientsku_31bf3856ad364e35_6.1.7600.21010_none_1f81a2e9c060aadf.manifest
File versionNot applicable
File size10,712
Date (UTC)18-Jul-2011
Time (UTC)21:42
PlatformNot applicable
File nameX86_microsoft-windows-t..lications-clientsku_31bf3856ad364e35_6.1.7601.21772_none_212948d9bdb5bddd.manifest
File versionNot applicable
File size10,712
Date (UTC)18-Jul-2011
Time (UTC)21:42
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_49da7536ea2befd1026ed66c7861f25f_31bf3856ad364e35_6.1.7600.21010_none_16661ba8a655fdb7.manifest
File versionNot applicable
File size737
Date (UTC)18-Jul-2011
Time (UTC)21:39
PlatformNot applicable
File nameAmd64_cbc00be9cbdfa81f319cd278974111dc_31bf3856ad364e35_6.1.7600.21010_none_9f40a441fb871c5f.manifest
File versionNot applicable
File size727
Date (UTC)18-Jul-2011
Time (UTC)21:39
PlatformNot applicable
File nameAmd64_dde757d818583960a721bc451f1808c7_31bf3856ad364e35_6.1.7601.21772_none_c0fe3309e8ae2144.manifest
File versionNot applicable
File size727
Date (UTC)18-Jul-2011
Time (UTC)21:39
PlatformNot applicable
File nameAmd64_def2fe10360e39637a996aa7ded45d0e_31bf3856ad364e35_6.1.7601.21772_none_0696a79d60d7a8d3.manifest
File versionNot applicable
File size737
Date (UTC)18-Jul-2011
Time (UTC)21:39
PlatformNot applicable
File nameAmd64_e8ec6f26bd5f8ae89434432b8e72959c_31bf3856ad364e35_6.1.7601.21772_none_16b5ec5b243a548a.manifest
File versionNot applicable
File size727
Date (UTC)18-Jul-2011
Time (UTC)21:39
PlatformNot applicable
File nameAmd64_f63b7ab617b71e03bb304e71fc713d03_31bf3856ad364e35_6.1.7600.21010_none_f411ce93398ba6ad.manifest
File versionNot applicable
File size727
Date (UTC)18-Jul-2011
Time (UTC)21:39
PlatformNot applicable
File nameAmd64_microsoft-windows-t..-remoteapplications_31bf3856ad364e35_6.1.7600.21010_none_9ed5581ecefc1ab0.manifest
File versionNot applicable
File size9,324
Date (UTC)18-Jul-2011
Time (UTC)21:39
PlatformNot applicable
File nameAmd64_microsoft-windows-t..-remoteapplications_31bf3856ad364e35_6.1.7601.21772_none_a07cfe0ecc512dae.manifest
File versionNot applicable
File size9,324
Date (UTC)18-Jul-2011
Time (UTC)21:39
PlatformNot applicable
File nameAmd64_microsoft-windows-t..lications-clientsku_31bf3856ad364e35_6.1.7600.21010_none_7ba03e6d78be1c15.manifest
File versionNot applicable
File size10,718
Date (UTC)18-Jul-2011
Time (UTC)21:39
PlatformNot applicable
File nameAmd64_microsoft-windows-t..lications-clientsku_31bf3856ad364e35_6.1.7601.21772_none_7d47e45d76132f13.manifest
File versionNot applicable
File size10,718
Date (UTC)18-Jul-2011
Time (UTC)21:39
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size4,059
Date (UTC)18-Jul-2011
Time (UTC)21:39
PlatformNot applicable
File nameWow64_microsoft-windows-t..-remoteapplications_31bf3856ad364e35_6.1.7600.21010_none_a92a0271035cdcab.manifest
File versionNot applicable
File size6,618
Date (UTC)16-Jul-2011
Time (UTC)04:46
PlatformNot applicable
File nameWow64_microsoft-windows-t..-remoteapplications_31bf3856ad364e35_6.1.7601.21772_none_aad1a86100b1efa9.manifest
File versionNot applicable
File size6,618
Date (UTC)16-Jul-2011
Time (UTC)05:15
PlatformNot applicable

Applies to
  • Windows Server 2008 R2 Standard
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Datacenter
  • Windows 7 Starter
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Ultimate
  • Windows 7 Enterprise
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseadvanced KB2580346
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