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Article ID: 2586274 - Last Review: September 20, 2011 - Revision: 7.1

SYMPTOMS

After installing Microsoft Office 2010 SP1 or the September 13, 2011 public update for Outlook 2007 (2583910), you notice that you are not getting reminders for your appointments anymore. Also using the flags to mark your follow-up items no longer work. When trying to flag an item for follow-up the item will be marked as completed and the flagged items will not show in the To-Do Bar.

CAUSE

The cause of this issue was a fix that was included in Microsoft Office 2010 SP1 and Public Update 2583910 for Office 2007.

RESOLUTION

The fix for this is included in the August update for Office 2010. http://support.microsoft.com/kb/2588842 (http://support.microsoft.com/kb/2588842)

The Outlook 2010 update needed to resolve this issue is available on this KB http://support.microsoft.com/kb/2584053 (http://support.microsoft.com/kb/2584053)

The Outlook 2007 update needed to resolve this issue is available on this KB http://support.microsoft.com/kb/2553028 (http://support.microsoft.com/kb/2553028)

MORE INFORMATION

Office 2007 Additional Information:

Public Update 2583910 (released September 13, 2011) will update Outlook.exe to version 12.0.6562.5003.

Hotfix Package 2553028 (released August 30, 2011) will update Outlook.exe to version 12.0.6565.5000.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use (http://go.microsoft.com/fwlink/?LinkId=151500) for other considerations.

APPLIES TO
  • Microsoft Dynamics CRM 2011
  • Microsoft Office 2010 Service Pack 1
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