DetailPage-MSS-KB

Microsoft small business knowledge base

Article ID: 2587147 - Last Review: July 27, 2011 - Revision: 2.0

Hotfix Download Available
View and request hotfix downloads
 

On This Page

Introduction

This update resolves an issue that causes Microsoft Communicator for Mac 2011 running on Mac OS 10.7 (Lion) to crash when you send an IM or start an audio call or a visual call.

RESOLUTION

Prerequisites

Before you install the Communicator 2011 13.1.2 Update, make sure that the computer is running Mac OS X v10.5.8 or a later version of the Mac OS X operating system.

To verify that the computer meets this prerequisite, click About This Mac on the Apple menu.

Additionally, you must install Microsoft Communicator for Mac 13.1.0 Update or a later update before you install the Communicator for Mac 13.1.2 Update. 

To verify the update that is installed on your computer, follow these steps:
  1. On the Go menu, click Applications.
  2. Open Communicator.
  3. On the Communicator menu, click About Communicator.
  4. In the About Communicator dialog box, notice the version number that is displayed there. It should be 13.1.0. or 13.1.1.
If the version number is 13.0.0, you must install the Microsoft Communicator for Mac 13.1.0 Update. For more information about how to install the Communicator for Mac 13.1.0 update, click the following article number to view the article in the Microsoft Knowledge Base:  
2476505  (http://support.microsoft.com/kb/2476505/ ) Description of the Microsoft Communicator for Mac 2011 13.1 Update

How to obtain the update

The following file is available for download from the Microsoft Download Center:

Collapse this imageExpand this image
Download
Download the Microsoft Communicator for Mac 2011 13.1.2 Update package now. (http://www.microsoft.com/download/en/details.aspx?id=26835)

Release Date: July 26, 2011

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base: 
119591  (http://support.microsoft.com/kb/119591/ ) How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file. 

Updated Files

For a complete list of the files that this update adds or changes, double-click the update installer, and then click Show Files on the File menu.

Notes

The Communicator 2011 13.1.2 Update is also available from Microsoft AutoUpdate. AutoUpdate is a program that automatically keeps Microsoft software up-to-date. To use AutoUpdate, start a Microsoft Office program, and then click Check for Updates on the Help menu. 

For more information about resources for Communicator for Mac 2011, visit the following Microsoft website:
http://www.microsoft.com/mac (http://www.microsoft.com/mac)

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

APPLIES TO
  • Microsoft Office for Mac Academic 2011
  • Microsoft Office for Mac Home and Business 2011
  • Microsoft Office for Mac Home and Business 2011 Home Use Program
  • Microsoft Office for Mac Home and Student 2011
  • Microsoft Office for Mac Standard 2011
  • Microsoft Excel for Mac 2011
  • Microsoft Outlook for Mac 2011
  • Microsoft PowerPoint for Mac 2011
  • Microsoft Word for Mac 2011
Keywords: 
kbqfe kbhotfixserver kbexpertisebeginner atdownload kbfix kbbug kbsurveynew KB2587147
Share
Additional support options
Ask The Microsoft Small Business Support Community
Contact Microsoft Small Business Support
Find Microsoft Small Business Support Certified Partner
Find a Microsoft Store For In-Person Small Business Support