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Article ID: 2589233 - Last Review: May 29, 2012 - Revision: 1.0

SYMPTOMS

Consider the following scenario:
  • You configure a delegate for a resource mailbox in a Microsoft Exchange Server 2010 environment.
  • You enable the Resource Booking Attendant on the resource mailbox.
  • You configure the automated booking policies for the resource mailbox, so that the parameters for the calendar attendant configuration are set to the following:
    • AllRequestOutOfPolicy : True
    • AllBookInPolicy : False
    • AllRequestInPolicy : True


    For example, you configure the following automated booking policies for the resource mailbox properties in Exchange Management Console:
    • On the Resource General tab, you select the Enable the Resource Booking Attendant check box.
    • On the Resource Policy tab, you add a delegate for the mailbox, and then you select the Forward meeting requests to delegates check box.
    • On the Resource Out-of-Policy Requests tab, you select the All users option.
    • On the Resource In-Policy Requests tab, you add recipients who can submit in-policy meeting requests that will be automatically approved. Then, you select the All users option so that all users can submit in-policy meeting requests that require approval by a resource mailbox delegate.

    Or, you run the following cmdlet to set the calendar attendant configuration:
    Set-CalendarProcessing -ResourceDelegates 'domain/OU/delegate_user' -AllBookInPolicy $false -AllRequestInPolicy $true -BookInPolicy 'domain/OU/user_who_is_allowed_to_book' -AllRequestOutOfPolicy $true -Identity 'domain/OU/room_resource'


    Note To check the calendar attendant configuration, run the Get-CalendarProcessing –Identity Resource Mailbox |fl cmdlet in Exchange Management Shell.

  • A user sends a meeting request to book the resource mailbox.
In this scenario, the meeting request books the resource mailbox automatically, without involving the resource mailbox delegate. The expected behavior is that the meeting request requires approval by the resource mailbox delegate.

CAUSE

This issue occurs because the calendar attendant incorrectly processes the booking policies.

RESOLUTION

To resolve this issue, install the following update rollup:
2685289  (http://support.microsoft.com/kb/2685289/ ) Description of Update Rollup 3 for Exchange Server 2010 Service Pack 2

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about how to set a delegate on a resource mailbox, go to the following Microsoft website:
Set a delegate on a resource mailbox (http://technet.microsoft.com/en-us/library/bb124973.aspx)
For more information about how to configure the automated booking policies for a resource mailbox, go to the following Microsoft website:
Configure the automated booking policies for a resource mailbox (http://technet.microsoft.com/en-us/library/bb124542.aspx)
For more information about the Get-CalendarProcessing cmdelt, go to the following Microsoft website:
General information about the Get-CalendarProcessing cmdlet (http://technet.microsoft.com/en-us/library/dd298137.aspx)
For more information about the Set-CalendarProcessing cmdlet, go to the following Microsoft website:
General information about the Set-CalendarProcessing cmdlet (http://technet.microsoft.com/en-us/library/dd335046.aspx)

APPLIES TO
  • Microsoft Exchange Server 2010 Service Pack 2, when used with:
    • Microsoft Exchange Server 2010 Enterprise
    • Microsoft Exchange Server 2010 Standard
Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseinter KB2589233
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