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Article ID: 2592339 - Last Review: February 16, 2012 - Revision: 2.0

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SYMPTOMS

When you connect to a computer that is running Windows Server 2008 R2, Windows 7, Windows Vista or Windows Server 2008 by using the RDP protocol, the computer stops responding or you receive the following Stop error message:

STOP: 0x0000007F (0x0000008, parameter2, parameter3, parameter4)


Notes
  • The parameters in this Stop error message may vary, depending on the configuration of the computer. However, the first parameter is always 0x0000008.
  • Not all "0x0000007F" Stop errors are caused by this issue.
For example, you have deployed a Microsoft Virtual Desktop Infrastructure (VDI) environment in a network. You log on to a virtual machine that is running Windows Server 2008 R2, Windows 7, Windows Vista or Windows Server 2008 in the VDI environment. In this situation, the virtual machine stops responding or you receive the Stop error message.

CAUSE

This issue occurs because the Remote Desktop Protocol (RDP) component and the Win32k.sys driver use too much stack space. In this situation, a stack overflow occurs.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows Vista Service Pack 2 (SP2)
  • Windows Server 2008 Service Pack 2 (SP2)
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2 Service Pack 1 (SP1)
For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:
935791  (http://support.microsoft.com/kb/935791/ ) How to obtain the latest Windows Vista service pack
For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
968849  (http://support.microsoft.com/kb/968849/ ) How to obtain the latest service pack for Windows Server 2008
For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932  (http://support.microsoft.com/kb/976932/ ) Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Vista and Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.0.600 2 . 22xxxWindows Vista and Windows Server 2008SP2LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Rdpdd.dll6.0.6002.22776135,16811-Jan-201213:42x86
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Rdpdd.dll6.0.6002.22776173,56812-Jan-201209:59x64
For all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Rdpdd.dll6.0.6002.22776406,01611-Jan-201213:29IA-64
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.1.760 1.21xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Rdpdd.dll6.1.7601.21823213,50420-Sep-201104:39x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Rdpdd.dll6.1.7601.21823274,94420-Sep-201104:35x64
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Rdpdd.dll6.1.7601.21823461,82420-Sep-201103:06IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot Applicable
File size2,590
Date (UTC)12-Jan-2012
Time (UTC)15:05
PlatformNot Applicable
File nameX86_792c62f89345f3ee99dc0809163ddc1e_31bf3856ad364e35_6.0.6002.22776_none_73021b7a4d6b3fed.manifest
File versionNot Applicable
File size722
Date (UTC)12-Jan-2012
Time (UTC)15:05
PlatformNot Applicable
File nameX86_microsoft-windows-t..s-rdp-displaydriver_31bf3856ad364e35_6.0.6002.22776_none_e6b647046b70279a.manifest
File versionNot Applicable
File size3,939
Date (UTC)11-Jan-2012
Time (UTC)17:49
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameAmd64_0f7ae44da32233f783fea3a6f7e923f2_31bf3856ad364e35_6.0.6002.22776_none_ede091bd7336af0a.manifest
File versionNot Applicable
File size726
Date (UTC)12-Jan-2012
Time (UTC)15:05
PlatformNot Applicable
File nameAmd64_microsoft-windows-t..s-rdp-displaydriver_31bf3856ad364e35_6.0.6002.22776_none_42d4e28823cd98d0.manifest
File versionNot Applicable
File size4,219
Date (UTC)12-Jan-2012
Time (UTC)13:41
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size2,608
Date (UTC)12-Jan-2012
Time (UTC)15:05
PlatformNot Applicable
Additional files for all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_10bec75240056d289cd7036b6f095950_31bf3856ad364e35_6.0.6002.22776_none_645b5a3b1d352eaf.manifest
File versionNot Applicable
File size724
Date (UTC)12-Jan-2012
Time (UTC)15:05
PlatformNot Applicable
File nameIa64_microsoft-windows-t..s-rdp-displaydriver_31bf3856ad364e35_6.0.6002.22776_none_e6b7eafa6b6e3096.manifest
File versionNot Applicable
File size4,216
Date (UTC)11-Jan-2012
Time (UTC)15:06
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size1,930
Date (UTC)12-Jan-2012
Time (UTC)15:05
PlatformNot Applicable

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot applicable
File size1,634
Date (UTC)20-Sep-2011
Time (UTC)09:51
PlatformNot applicable
File nameX86_6d419ebc4ec8e41442f7dd6d911bc6ed_31bf3856ad364e35_6.1.7601.21823_none_8dca293c128b37ae.manifest
File versionNot applicable
File size722
Date (UTC)20-Sep-2011
Time (UTC)09:51
PlatformNot applicable
File nameX86_microsoft-windows-t..s-rdp-displaydriver_31bf3856ad364e35_6.1.7601.21823_none_e7110f3fcc61a669.manifest
File versionNot applicable
File size2,814
Date (UTC)20-Sep-2011
Time (UTC)07:10
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_7e13948f72eff019ef99e518d3ec75d8_31bf3856ad364e35_6.1.7601.21823_none_c3ac24e22c6bd4c8.manifest
File versionNot applicable
File size726
Date (UTC)20-Sep-2011
Time (UTC)09:51
PlatformNot applicable
File nameAmd64_microsoft-windows-t..s-rdp-displaydriver_31bf3856ad364e35_6.1.7601.21823_none_432faac384bf179f.manifest
File versionNot applicable
File size2,816
Date (UTC)20-Sep-2011
Time (UTC)08:06
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,844
Date (UTC)20-Sep-2011
Time (UTC)09:51
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_e930c269b4e3894bc0a951d34ce04ca7_31bf3856ad364e35_6.1.7601.21823_none_e3cabdd559c17bed.manifest
File versionNot applicable
File size724
Date (UTC)20-Sep-2011
Time (UTC)09:51
PlatformNot applicable
File nameIa64_microsoft-windows-t..s-rdp-displaydriver_31bf3856ad364e35_6.1.7601.21823_none_e712b335cc5faf65.manifest
File versionNot applicable
File size2,815
Date (UTC)20-Sep-2011
Time (UTC)07:39
PlatformNot applicable
File name>Update.mum
File versionNot applicable
File size1,447
Date (UTC)20-Sep-2011
Time (UTC)09:51
PlatformNot applicable

APPLIES TO
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Standard
  • Windows Server 2008 R2 for Itanium-Based Systems
  • Windows Server 2008 R2 Foundation
  • Windows Web Server 2008 R2
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Starter
  • Windows 7 Ultimate
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate
  • Windows Vista Ultimate 64-bit Edition
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Foundation
  • Windows Server 2008 Standard
  • Windows Server 2008 Standard without Hyper-V
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbexpertiseadvanced kbsurveynew KB2592339
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