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Article ID: 259889 - Last Review: October 20, 2013 - Revision: 3.2

This article was previously published under Q259889
This article has been archived. It is offered "as is" and will no longer be updated.

SYMPTOMS

On some computers, the Standby command may not be available in a multiple-processor configuration, even though it is available in a single-processor configuration.

CAUSE

This behavior may occur on some motherboards with the PIIX4 chip set that were originally intended for single-processor computers.

RESOLUTION

To use the Standby command in Windows 2000 on such a computer, install a single-processor hardware abstraction layer (HAL) that prevents the computer from hanging and allows the Standby command. If you do this, only one processor in the computer will be used. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
234558  (http://support.microsoft.com/kb/234558/EN-US/ ) How to Add Support for Multiple Processors in Windows 2000

STATUS

This behavior is by design. Because the PIIX4 chip set was not designed for multiple-processor usage, the computer cannot enter the standby state correctly and cannot resume properly.

MORE INFORMATION

The current list of computers to which this issue applies includes:
Dell Precision WS 210
Dell Precision WS 410
Dell Precision WS 610
Dell PowerEdge 1300
Dell PowerEdge 2300
Dell PowerEdge 4300
Dell PowerEdge 4350
Dell PowerEdge 6300
Dell PowerEdge 6350
Dell PowerEdge 8450
FUJI M19A/XA

APPLIES TO
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional Edition
Keywords: 
kbnosurvey kbarchive kbenv kbhardware kbpowerman kbprb KB259889
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