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Article ID: 2604066 - Last Review: December 14, 2011 - Revision: 1.0

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SYMPTOMS

Consider the following scenario:
  • You install the Remote Desktop Services role on a computer that is running Windows Server 2008 R2.
  • You configure a Terminal Services RemoteApp application on the terminal server. This application supports the Remote Applications Integrated Locally feature.
  • You remotely connect to the RemoteApp application from a client computer that is running Windows Server 2008 R2 or Windows 7.
In this scenario, the child windows of the application’s top-level window may be displayed two times in different locations. However, only one of those windows works correctly. For example, when you move the top-level window of the application, the child windows leave behind a display artifact at their previous location. The artifact window can obtain the focus, but will not be responsive to user inputs.

CAUSE

This issue occurs because the server-side RDP Shell does not detect some window parenting scenarios correctly. This behavior causes the RDP Shell to report extraneous top-level windows to the client. Therefore, the windows are unresponsive on the client-side.

RESOLUTION

To resolve this issue, install the following hotfix on the computer that is running Windows Server 2008 R2 and that has the Remote Desktop Services role installed.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2008 R2 or Windows Server 2008 R2 Service Pack 1 (SP1).

For more information about how to obtain a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932  (http://support.microsoft.com/kb/976932/ ) Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix, you do not have to change the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.1.760 0.16xxxWindows Server 2008 R2RTMGDR
    6.1.760 0.21xxxWindows Server 2008 R2RTMLDR
    6.1.760 1.17xxxWindows Server 2008 R2SP1GDR
    6.1.760 1.21xxxWindows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2" section. MANIFEST files and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Rdpinit.exe6.1.7600.21054177,15215-Sep-201105:19x64
Rdpinit.mofNot applicable1,19710-Jun-200920:44Not applicable
Rdpshell.exe6.1.7600.21054295,93615-Sep-201105:19x64
Rdpshell.mofNot applicable1,20010-Jun-200920:44Not applicable
Tserrredir.dll6.1.7600.1638513,31214-Jul-200901:41x64
Rdpinit.exe6.1.7601.21819178,68815-Sep-201106:18x64
Rdpinit.mofNot applicable1,19705-Nov-201002:01Not applicable
Rdpshell.exe6.1.7601.21819300,03215-Sep-201106:18x64
Rdpshell.mofNot applicable1,20005-Nov-201002:01Not applicable
Tserrredir.dll6.1.7601.1751413,31220-Nov-201013:27x64
Rdpinit.exe6.1.7600.21054177,15215-Sep-201105:19x64
Rdpinit.mofNot applicable1,19710-Jun-200920:44Not applicable
Rdpshell.exe6.1.7600.21054295,93615-Sep-201105:19x64
Rdpshell.mofNot applicable1,20010-Jun-200920:44Not applicable
Terminalservices-remoteapplications-clientsku-ppdlic.xrm-msNot applicable3,06715-Sep-201105:45Not applicable
Tserrredir.dll6.1.7600.1638513,31214-Jul-200901:41x64
Rdpinit.exe6.1.7601.21819178,68815-Sep-201106:18x64
Rdpinit.mofNot applicable1,19710-Jun-200920:44Not applicable
Rdpshell.exe6.1.7601.21819300,03215-Sep-201106:18x64
Rdpshell.mofNot applicable1,20010-Jun-200920:44Not applicable
Terminalservices-remoteapplications-clientsku-ppdlic.xrm-msNot applicable3,06715-Sep-201106:45Not applicable
Tserrredir.dll6.1.7600.1638513,31214-Jul-200901:41x64
Rdpinit.exe6.1.7600.21054160,25615-Sep-201104:28x86
Rdpinit.mofNot applicable1,19710-Jun-200921:26Not applicable
Rdpshell.exe6.1.7600.21054258,04815-Sep-201104:28x86
Rdpshell.mofNot applicable1,20010-Jun-200921:26Not applicable
Rdpinit.exe6.1.7601.21819161,79215-Sep-201106:22x86
Rdpinit.mofNot applicable1,19705-Nov-201002:01Not applicable
Rdpshell.exe6.1.7601.21819261,12015-Sep-201106:22x86
Rdpshell.mofNot applicable1,20005-Nov-201002:01Not applicable

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Server 2008 R2

Additional files for all supported x64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_1bd7345618263444991efc18710cc37c_31bf3856ad364e35_6.1.7601.21819_none_817425cc343bf092.manifest
File versionNot applicable
File size737
Date (UTC)15-Sep-2011
Time (UTC)09:57
PlatformNot applicable
File nameAmd64_2bdeb399e9c5ed0f6494d13d8673e4be_31bf3856ad364e35_6.1.7600.21054_none_524c4a8f14012ac3.manifest
File versionNot applicable
File size737
Date (UTC)15-Sep-2011
Time (UTC)09:57
PlatformNot applicable
File nameAmd64_51d153b2412ed31b0a5428b33495d67b_31bf3856ad364e35_6.1.7601.21819_none_aace4ac3555f240b.manifest
File versionNot applicable
File size727
Date (UTC)15-Sep-2011
Time (UTC)09:57
PlatformNot applicable
File nameAmd64_725fa60acacc2291fb30342cd9f17ca1_31bf3856ad364e35_6.1.7600.21054_none_941df9b938fc84b0.manifest
File versionNot applicable
File size727
Date (UTC)15-Sep-2011
Time (UTC)09:57
PlatformNot applicable
File nameAmd64_b3824d678ab717edeb77ae1e8a11114a_31bf3856ad364e35_6.1.7601.21819_none_2ee7148a88ff19e3.manifest
File versionNot applicable
File size727
Date (UTC)15-Sep-2011
Time (UTC)09:57
PlatformNot applicable
File nameAmd64_d786b6fe4429d26d280a743b18764da4_31bf3856ad364e35_6.1.7600.21054_none_cfee7cc7c76da9d8.manifest
File versionNot applicable
File size727
Date (UTC)15-Sep-2011
Time (UTC)09:57
PlatformNot applicable
File nameAmd64_microsoft-windows-t..-remoteapplications_31bf3856ad364e35_6.1.7600.21054_none_9eae1996cf18efd0.manifest
File versionNot applicable
File size9,324
Date (UTC)15-Sep-2011
Time (UTC)10:10
PlatformNot applicable
File nameAmd64_microsoft-windows-t..-remoteapplications_31bf3856ad364e35_6.1.7601.21819_none_a0c4e182cc1a3490.manifest
File versionNot applicable
File size9,324
Date (UTC)15-Sep-2011
Time (UTC)10:10
PlatformNot applicable
File nameAmd64_microsoft-windows-t..lications-clientsku_31bf3856ad364e35_6.1.7600.21054_none_7b78ffe578daf135.manifest
File versionNot applicable
File size10,718
Date (UTC)15-Sep-2011
Time (UTC)10:10
PlatformNot applicable
File nameAmd64_microsoft-windows-t..lications-clientsku_31bf3856ad364e35_6.1.7601.21819_none_7d8fc7d175dc35f5.manifest
File versionNot applicable
File size10,718
Date (UTC)15-Sep-2011
Time (UTC)10:10
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size4,059
Date (UTC)15-Sep-2011
Time (UTC)09:57
PlatformNot applicable
File nameWow64_microsoft-windows-t..-remoteapplications_31bf3856ad364e35_6.1.7600.21054_none_a902c3e90379b1cb.manifest
File versionNot applicable
File size6,618
Date (UTC)15-Sep-2011
Time (UTC)04:58
PlatformNot applicable
File nameWow64_microsoft-windows-t..-remoteapplications_31bf3856ad364e35_6.1.7601.21819_none_ab198bd5007af68b.manifest
File versionNot applicable
File size6,618
Date (UTC)15-Sep-2011
Time (UTC)06:52
PlatformNot applicable

APPLIES TO
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Standard
  • Windows Server 2008 R2 Foundation
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbexpertiseadvanced kbsurveynew KB2604066
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