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Article ID: 2606456 - Last Review: May 23, 2014 - Revision: 3.2

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Symptoms

On a computer that is running Windows XP, when you try to access the Windows Update (http://www.update.microsoft.com/) page, you are redirected to the http://support.microsoft.com/kb/2497281 (http://support.microsoft.com/kb/2497281) page.

Cause

This issue can occur if your version of Windows is no longer compatible with the Windows Update website.

Resolution

Method 1: Use Automatic Updates


Step 1: Close all running programs

Close any programs that you have running on your computer including any Internet Explorer or other web browser windows and then continue to step 2.


Step 2: Enable Automatic Updates

To enable Automatic Updates, follow these steps:
  1. Click Start, and then click Run.

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  2. Type sysdm.cpl, and then click OK.

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  3. Click the Automatic Updates tab, click Automatic (Recommended), and then click OK.

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Step 3: Ensure a self-update happens right away

  1. Click Start, and then click Run.

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  2. Type wuauclt/detectnow, and then click OK.

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Note: If you do not wish to leave Automatic Updates turned on, you can repeat the steps in Step 2 and the set Automatic Updates to one of the following:
  • Download updates for me, but let me choose when to install them.
  • Notify me but don't automatically download or install them.
  • Turn off Automatic Updates.


If this method does not resolve the problem, go to Method 2.

Method 2: Install Windows Update Agent 3.0


Step 1: Download Windows Update Agent 3.0


  1. Click the following link to download the Windows Update Agent 3.0 installation file.


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    To determine which version of the service pack that you are running, follow these steps:

    1. Click Start.
    2. Click My computer, and then right-click Properties.
    3. Under System, you can see the version of the service pack that you are running

  2. In the File Download - Security Warning dialog box, click Save.

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  3. Select Drive C in the drop-down list, and then click Save.

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    Do not change the file name when you save the file.

Step 2: Install Windows Update Agent 3.0

To install Windows Update Agent 3.0, follow these steps:
  1. Click Start, and then click Run.

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  2. Type C:\WindowsUpdateAgent30-x86.exe /wuforce, and then click OK.

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  3. In the Open File-Security Warning window, click Run.

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  4. In the Windows Update Agent Installer window, click Next.

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  5. Select the Accept check box, and then click Next.

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  6. Click Finish when the installation is complete. Check whether the problem is fixed.

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More information

If you are not running the latest service pack of Windows XP, click the following link to learn how to install Windows XP Service Pack 3 (SP3):
How to obtain the latest Windows XP service pack (http://support.microsoft.com/kb/322389)


Applies to
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Professional
Keywords: 
kbstepbystep kbtshoot kbvideocontent KB2606456
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