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Article ID: 2606983 - Last Review: July 13, 2014 - Revision: 22.0

PROBLEM

A user or admin forgot his or her password and can’t sign in to Office 365, Azure, or Windows Intune.

SOLUTION

To fix this issue, do one of the following:
  • If you're a user, go to the password reset form at https://passwordreset.microsoftonline.com (https://passwordreset.microsoftonline.com/) .

    If the admin turned on the capability to allow you to reset your own password, you will be able to reset your own password. Otherwise, the password reset form gives you the option to contact your admin.
  • If you're an admin and you want to enable password reset for users in your organization, see Self-service password reset for users (http://msdn.microsoft.com/en-us/library/dn510386.aspx) .
  • If you're an admin, you can try to reset your own password if you had already set up an alternate email address and a mobile phone number.
    • For more info about how to reset your admin password in Office 365, see Reset passwords for admins (http://office.microsoft.com/redir/HA102816059.aspx) .
    • For more info about how to reset the passwords for your organizational admin account in Azure or Windows Intune, see Reset your administrator password (http://msdn.microsoft.com/en-us/library/azure/hh967621.aspx) .
  • If you're an admin and your company has more than one admin, ask another admin to reset your password.
  • If you're the only admin at your company or if no other admins at your company are available, contact Support (https://portal.office.com/Support/NewSignupServiceRequest.aspx?RequestType=PasswordReset) to reset your password.

    Note When you submit your request to Support, include your name, telephone number and email address so that Support knows how to contact you.

MORE INFORMATION

For more info about how to reset a user's password, see Reset a user's password (http://msdn.microsoft.com/en-us/library/azure/hh967634.aspx) .

Still need help? Go to the Office 365 Community (http://community.office365.com/) website or the Azure Active Directory Forums (http://social.technet.microsoft.com/Forums/windowsazure/en-US/home?forum=windowsazureaditpro) website.

Applies to
  • Microsoft Office 365
  • Microsoft Azure
  • Microsoft Azure Active Directory
  • Windows Intune
  • CRM Online via Office 365 E Plans
  • Microsoft Azure Recovery Services
  • Office 365 Identity Management
Keywords: 
o365 o365a o365e o365p o365m o365022013 KB2606983
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