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Article ID: 261157 - Last Review: March 6, 2009 - Revision: 10.1

This article was previously published under Q261157

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SYMPTOMS

When you try to start one of the programs listed in the "Applies to" section, the program may stop responding (hang) at the opening screen.

CAUSE

This issue occurs if any one of the following conditions is true:
  • The computer has mismatched or outdated system and MDAC files.
  • The computer has outdated or corrupted video drivers.
  • The computer is having trouble reading the CD.

RESOLUTION

Windows Vista

To resolve this issue, follow the steps in the appropriate section.

The computer is connected to the Internet

View the "Troubleshoot game problems " topic on the following Windows Online Help and Support Web site:
http://windowshelp.microsoft.com/Windows/en-US/Help/d4753757-3365-475c-86a1-ccfa2f6cba161033.mspx (http://windowshelp.microsoft.com/Windows/en-US/Help/d4753757-3365-475c-86a1-ccfa2f6cba161033.mspx)

The computer is not connected to the Internet

View the "Troubleshoot game problems " topic in Windows Help and Support on the computer's hard disk by following these steps:
  1. Click Start, and then click Help and Support.
  2. In the Search Help box or in the Search online Help box, type Troubleshoot game problems , and then click Search Help.
  3. In the list of topics, click Troubleshoot game problems .
  4. Click the link that best describes the problem that you are experiencing.
  5. Follow the suggestions to troubleshoot the problem that you are experiencing.

Windows XP

To resolve this issue, follow these steps.

Reinstall the MDAC Components

Note Encarta does not use MDAC. Therefore, if you are experiencing this problem with Encarta, skip this method.

Note Use this method if you have the Microsoft Streets & Trips or the Microsoft MapPoint Install disk (Disk 1).
  1. Press and hold down SHIFT to disable Autoplay and insert your Streets & Trips Setup CD in your CD drive or DVD drive.
  2. Double-click My Computer.
  3. Right-click your CD drive or DVD drive, and then click Explore.
  4. In the \Support folder, locate and right-click Mdac_typ.exe, and then click Copy.
  5. Right-click an empty area on the desktop, and then click Paste.
  6. Restart your computer in Safe mode.
  7. Double-click Mdac_type.exe on your desktop.
  8. Follow the instructions that appear on the screen to complete the installation process.
  9. Restart your computer in Normal mode.
For additional information about how to update MDAC components, click the following article number to view the article in the Microsoft Knowledge Base:
318251  (http://support.microsoft.com/kb/318251/ ) You receive an error message when you try to use the Find feature or when you try to import data in MapPoint or in Streets & Trips
If this does not resolve this issue, go to the next method.

Update the Video Driver

Contact your hardware manufacturer for information about how to obtain and install the most recent video driver available for your video adaptor.

For more information about hardware and software vendor contact information, visit the following Microsoft Web site:
  http://support.microsoft.com/gp/vendors (http://support.microsoft.com/gp/vendors)
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
For additional information about video issues, click the following article number to view the article in the Microsoft Knowledge Base:
248326  (http://support.microsoft.com/kb/248326/ ) Your computer may stop responding when you start Streets and Trips or MapPoint
If this does not resolve this issue, go to the next method.

Troubleshoot the CD

Clean the program CD. To do this, use a CD cleaning kit, or gently wipe the silver side of the CD with a soft, lint-free cotton cloth from the center of the CD outward.

Note Do not use paper cloth. Paper cloth can scratch the plastic and leave streaks. Do not use a circular motion when you wipe the CD.

If the issue continues to occur, clean the CD with a damp cloth or a commercial CD cleaning solution. Dry the CD thoroughly before you insert it in the CD drive.

For additional information about how to troubleshoot CD-ROM issues, click the following article number to view the article in the Microsoft Knowledge Base:
218617  (http://support.microsoft.com/kb/218617/ ) How to troubleshoot CD-ROM or DVD-ROM read issues
If this does not resolve the issue, go to the next method.

Use an Administrative Install

To work around this issue, follow these steps to create an administrative installation location:
  1. Insert the Microsoft MapPoint or the Microsoft Streets & Trips CD in your computer's CD or DVD drive.

    Hold down the SHIFT key to prevent installation from automatically starting.
  2. Type the following command at a command prompt, and then press ENTER to start the Administrative Installation Wizard:
    msiexec /a drive:\msmap\data.msi
    In this example, drive is the letter of your CD or DVD drive.
  3. Click Next.
  4. Select a network location for the administrative installation location--for example, select \\machine\share\MapPoint.
  5. Follow the Administrative Installation Wizard instructions that appear on the screen.
After you create the administrative installation location, users can install MapPoint. To do this, users can use one of the following methods:
  • Use an advertisement.
  • Locate the administrative installation location, and then double-click Setup.exe.

MORE INFORMATION

For more information about video issues, click the following article number to view the article in the Microsoft Knowledge Base:
951632  (http://support.microsoft.com/kb/951632/ ) Streets & Trips does not start when you double-click the program icon, or you receive a "The application volume license state is invalid" when you start Streets and Trips or MapPoint

APPLIES TO
  • Microsoft AutoRoute 2006
  • Microsoft Expedia Streets & Trips 2000
  • Microsoft Encarta Interactive World Atlas 2001
  • Microsoft Encarta Premium 2009
  • Microsoft Encarta 2008 Standard
  • Microsoft Encarta Premium 2008
  • Microsoft Encarta Premium 2007
  • Microsoft Encarta 2007 Standard
  • Microsoft Encarta Standard 2007
  • Microsoft Encarta Premium 2006
  • Microsoft Encarta 2006
  • Microsoft Encarta Reference Library Premium 2005
  • Microsoft Encarta Encyclopedia Deluxe 2005
  • Microsoft Encarta Encyclopedia Standard 2005
  • Microsoft Encarta Encyclopedia 2004 Deluxe Edition
  • Microsoft Encarta Reference Library 2004
  • Microsoft Encarta Reference Library 2004 Educator Edition
  • Microsoft Encarta Reference Library 2003
  • Microsoft MapPoint 2009 North America with GPS Locator
  • Microsoft MapPoint 2009 North America
  • Microsoft MapPoint 2006 Standard Edition
  • Microsoft MapPoint 2004 Standard Edition
  • Microsoft MapPoint 2002 Standard Edition
  • Microsoft MapPoint 2001 Standard Edition
  • Microsoft MapPoint 2000 Standard Edition
  • Microsoft Streets & Trips 2006
  • Microsoft Streets & Trips 2005 Standard Edition
  • Microsoft Streets & Trips 2004 Standard Edition
  • Microsoft Streets & Trips 2003 Standard Edition
  • Microsoft Streets & Trips 2002 Standard Edition
  • Microsoft Streets & Trips 2001 Standard Edition
  • Microsoft Student with Encarta Premium 2009
  • Microsoft Student with Encarta Premium 2008
  • Microsoft Student with Encarta Premium 2007
  • Microsoft Streets & Trips 2009 with GPS Locator
  • Microsoft Streets & Trips 2009
  • Microsoft Streets & Trips 2008 with Connected Services
  • Microsoft Streets & Trips 2008 with GPS Locator
  • Microsoft Streets & Trips 2008
  • Microsoft Streets & Trips 2007 with GPS Locator
  • Microsoft Streets & Trips 2007
  • Microsoft Streets & Trips 2006 with GPS Locator
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