This article discusses the configuration steps and requirements to integrate a Microsoft Exchange Server 2013 or Exchange Server 2013 hybrid deployment with Microsoft Lync Server 2013, Microsoft Lync Online in Office 365, or a hybrid combination of both. The following user configurations are considered in this article:
- A user mailbox on Microsoft Exchange Server 2013 on-premises integrated with Microsoft Lync Server 2013.
- A user mailbox on Exchange Server 2013 on-premises integrated with Microsoft Lync Online.
- Directory synchronization is required.
- This configuration is partly supported. See the "More Information" section.
- A user mailbox on Exchange Server 2013 on-premises integrated with Lync Online through a Lync Server 2013 hybrid deployment.
- Directory synchronization and single sign-on (SSO) are required as part of setting up a Lync hybrid deployment.
Through integration with Exchange Server 2013, you can provide the following features to your Lync users. However, some features depend on certain steps being taken and therefore will not work until all the steps are finished. This article highlights the features that will be available after that step is finished.
- Connectivity with Exchange Web Services (EWS) provides the following functionality:
- Outlook integration
- OOF messages
- Conversation history
- High resolution contact photos
- Unified contact store
- Outlook Web App instant messaging (IM) and presence.
- Outlook Web App online meeting scheduling.
The following table lists the supported features and configurations for Exchange Server 2013 (on-premises). For more information about supported Lync hybrid scenarios, go do the following Microsoft TechNet website:
Collapse this tableExpand this table
|Lync and Exchange integration features||Outlook integration (EWS, MAPI)||Outlook Web App integration (IM/P)||Outlook Web App online meetings (scheduling)||Unified Contact Store||High-resolution contact photos|
|Lync Server 2013 only||Supported||Supported||Supported||Supported||Supported|
|Lync Online only||Supported||Not supported||Not supported||Not supported||Supported|
|Lync Server 2013 hybrid deployment with Lync Online||Supported||Supported||Supported*||Supported*||Supported|
*Supported only for Lync users who are homed on-premises.
The following Microsoft Knowledge Base articles will help you troubleshoot specific features of Exchange and Lync integration. If you’re still having problems with any specific feature after you follow the steps in this article, see the appropriate articles in this section for more information.
Integration with Outlook and Exchange Web Services
"There was a problem connecting to Microsoft Office Outlook. The email address used in your default Outlook profile is different" error message when you sign in to Lync Online
Exchange Server or Exchange Web Services error messages when you try to sign in to Lync Online
You’re repeatedly prompted for Exchange credentials after you sign in to Lync
Exchange Unified Contact Store and the Lync contact list
The Lync Online contact list is empty or isn't available for users who have Exchange Online mailboxes
Contacts in Lync appear offline or aren't searchable in the address book
Lync contact list is empty or read-only after a user's Exchange mailbox is disconnected, unlicensed, or moved
Users are unable to modify their contact lists in Lync 2010 and Lync for Mac 2011
Exchange high-resolution contact photos in Lync
User contact photos in Lync aren't displayed correctly
You can't upload a photo from Lync 2013 to Lync Online
Instant messaging and online meeting scheduling in Outlook Web App
Can't schedule Lync online meetings, see presence info, or send IMs from Outlook Web App in Office 365
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