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Article ID: 2616471 - Last Review: October 12, 2011 - Revision: 1.0

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SYMPTOMS

Consider the following scenario:
  • You have a computer that is running Windows 7 or Windows Server 2008 R2.
  • You install Service Pack 1 for Windows 7 or for Windows Server 2008 R2 or you install hotfix 2280758 on the computer.
  • You try to print to a print queue on a non-Windows-based Internet Printing Protocol (IPP) server.
  • The print queue requires basic authentication.
In this scenario, you may be unable to print to the print queue and may receive an authentication failure.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
Additionally, you must have Service Pack 1 for Windows 7 or Windows Server 2008 R2 installed, or hotfix 2280758 installed.

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932  (http://support.microsoft.com/kb/976932/ ) Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.1.760 0.16xxxWindows 7 and Windows Server 2008 R2RTMGDR
    6.1.760 0.21xxxWindows 7 and Windows Server 2008 R2RTMLDR
    6.1.760 1.21xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Inetpp.dll6.1.7600.21054125,44015-Sep-201104:30x86
Inetppui.dll6.1.7600.1638518,94414-Jul-200901:15x86
Wpnpinst.exe6.1.7600.1638539,42414-Jul-200901:14x86
Inetpp.dll6.1.7601.21819126,46415-Sep-201106:27x86
Inetppui.dll6.1.7600.1638518,94414-Jul-200901:15x86
Wpnpinst.exe6.1.7600.1638539,42414-Jul-200901:14x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Inetpp.dll6.1.7600.21054164,86415-Sep-201105:21x64
Inetppui.dll6.1.7600.1638522,52814-Jul-200901:41x64
Wpnpinst.exe6.1.7600.1638548,64014-Jul-200901:39x64
Inetpp.dll6.1.7601.21819166,40015-Sep-201106:22x64
Inetppui.dll6.1.7600.1638522,52814-Jul-200901:41x64
Wpnpinst.exe6.1.7600.1638548,64014-Jul-200901:39x64
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Inetpp.dll6.1.7600.21054395,26415-Sep-201104:04IA-64
Inetppui.dll6.1.7600.1638551,71214-Jul-200901:46IA-64
Wpnpinst.exe6.1.7600.16385127,48814-Jul-200901:45IA-64
Inetpp.dll6.1.7601.21819398,84815-Sep-201104:13IA-64
Inetppui.dll6.1.7600.1638551,71214-Jul-200901:46IA-64
Wpnpinst.exe6.1.7600.16385127,48814-Jul-200901:45IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
2280758  (http://support.microsoft.com/kb/2280758/ ) The print job fails when you try to print to a non-Windows-based IPP server on a client computer that is running Windows 7 or Windows Server 2008 R2
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot applicable
File size2,475
Date (UTC)15-Sep-2011
Time (UTC)09:49
PlatformNot applicable
File nameX86_2baf21fdfe682ce6b06cc96c5f4d6bc2_31bf3856ad364e35_6.1.7600.21054_none_9a1ab241070cefd4.manifest
File versionNot applicable
File size720
Date (UTC)15-Sep-2011
Time (UTC)09:49
PlatformNot applicable
File nameX86_a61ee972cd699981c29b276259a78ce4_31bf3856ad364e35_6.1.7601.21819_none_59ec037569d9db7d.manifest
File versionNot applicable
File size720
Date (UTC)15-Sep-2011
Time (UTC)09:49
PlatformNot applicable
File nameX86_microsoft-windows-p..rnetprinting-client_31bf3856ad364e35_6.1.7600.21054_none_8b51a9b642bd2758.manifest
File versionNot applicable
File size5,259
Date (UTC)15-Sep-2011
Time (UTC)09:58
PlatformNot applicable
File nameX86_microsoft-windows-p..rnetprinting-client_31bf3856ad364e35_6.1.7601.21819_none_8d6871a23fbe6c18.manifest
File versionNot applicable
File size5,259
Date (UTC)15-Sep-2011
Time (UTC)09:58
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_2688d984463bb797f8ec1425906e6290_31bf3856ad364e35_6.1.7601.21819_none_1ca77c7c3b739469.manifest
File versionNot applicable
File size724
Date (UTC)15-Sep-2011
Time (UTC)09:49
PlatformNot applicable
File nameAmd64_8cc3b1deb436ced303874457feb7d902_31bf3856ad364e35_6.1.7600.21054_none_a18840dd51b2d93b.manifest
File versionNot applicable
File size724
Date (UTC)15-Sep-2011
Time (UTC)09:49
PlatformNot applicable
File nameAmd64_microsoft-windows-p..rnetprinting-client_31bf3856ad364e35_6.1.7600.21054_none_e7704539fb1a988e.manifest
File versionNot applicable
File size5,263
Date (UTC)15-Sep-2011
Time (UTC)10:04
PlatformNot applicable
File nameAmd64_microsoft-windows-p..rnetprinting-client_31bf3856ad364e35_6.1.7601.21819_none_e9870d25f81bdd4e.manifest
File versionNot applicable
File size5,263
Date (UTC)15-Sep-2011
Time (UTC)10:04
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,921
Date (UTC)15-Sep-2011
Time (UTC)09:49
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_0a10a4dfec1140397e60589fae017a67_31bf3856ad364e35_6.1.7601.21819_none_5465786ea618f164.manifest
File versionNot applicable
File size722
Date (UTC)15-Sep-2011
Time (UTC)09:48
PlatformNot applicable
File nameIa64_28dc59a08d1daf12256a94f623a555eb_31bf3856ad364e35_6.1.7600.21054_none_3f55af819888742f.manifest
File versionNot applicable
File size722
Date (UTC)15-Sep-2011
Time (UTC)09:48
PlatformNot applicable
File nameIa64_microsoft-windows-p..rnetprinting-client_31bf3856ad364e35_6.1.7600.21054_none_8b534dac42bb3054.manifest
File versionNot applicable
File size5,261
Date (UTC)15-Sep-2011
Time (UTC)09:49
PlatformNot applicable
File nameIa64_microsoft-windows-p..rnetprinting-client_31bf3856ad364e35_6.1.7601.21819_none_8d6a15983fbc7514.manifest
File versionNot applicable
File size5,261
Date (UTC)15-Sep-2011
Time (UTC)09:49
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,953
Date (UTC)15-Sep-2011
Time (UTC)09:48
PlatformNot applicable

APPLIES TO
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 for Itanium-Based Systems
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Standard
  • Windows Web Server 2008 R2
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Starter
  • Windows 7 Ultimate
Keywords: 
kbautohotfix kbqfe kbHotfixServer kbfix kbexpertiseadvanced kbsurveynew KB2616471
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