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Article ID: 2625048 - Last Review: February 12, 2014 - Revision: 13.0

Symptoms

Assume that you have a web application that uses claims-based authentication in SharePoint Foundation 2010 or SharePoint Server 2010. The SharePoint server does not have access to the Internet, or the server is protected by a firewall that has limited ports open. In this situation, users intermittently experience long delays when they perform certain operations, such as logging in to the site or performing a search. Users may also encounter HTTP timeouts when they perform these operations.

Cause

SharePoint uses certificates to sign security tokens that are issued by the Security Token Service (STS). Like all certificates, the validity of the STS certificate has to be verified periodically to make sure that the certificate has not been revoked. By default, the root certificate in the chain is not added to the Trusted Root Certificate Authorities store of the SharePoint servers. Because of this, the certificate revocation list (CRL) check for the certificate is performed over the Internet. If the online CRL server cannot be reached from the SharePoint server for some reason, the operation times out after 15 seconds by default. Even if the CRL validation fails after 15 seconds, the SharePoint page may still be rendered after the delay.

Certificate validation failures can be tracked by enabling the CAPI2 event logging on the SharePoint server. When CAPI2 event logging is enabled and Internet certificate validation is failing, you will frequently see the following error messages in the CAPI2 event log:
  • Build Chain Error

    Event ID: 11
    Task Category: Build Chain
    subjectName (taken from event details): SharePoint Security Token Service

  • Retrieve Object from Network Error

    Event ID: 53
    Task Category: Retrieve Object from Network
    URL (taken from event details): http://download.windowsupdate.com/msdownload/update/v3/static/trusted/en/authrootstl.cab
Please refer to the "More Information" section for information about how to enable CAPI2 logging.

Resolution

To resolve this issue, perform one of the following workarounds:

Workaround 1

Install the SharePoint Root Authority certificate in the Trusted Root Certification Authorities store. After the root certificate is added to the local certificate store, the certificate validation is no longer performed over the Internet. The below steps will cause the BuildChain to succeed by finding the certificate in the local store, therefore eliminating the need for the retrieval of an object from the network. The following steps have to be completed on each SharePoint server in the farm to add the root certificate to the local certificate store:
  1. Export the SharePoint Root Authority certificate as a physical (.cer) file. Start the SharePoint 2010 Management Shell as an Administrator,and then run the following Windows PowerShell commands:
    $rootCert = (Get-SPCertificateAuthority).RootCertificate 
    $rootCert.Export("Cert") | Set-Content C:\SharePointRootAuthority.cer -Encoding byte
    Note This will export the internal root certificate (.cer file) for SharePoint to Drive C. You can copy and use this file on all servers in the farm for importing without having to run the PowerShell commands again.
  2. Import the SharePoint Root Authority certificate to the Trusted Root Certification Authorities store. To add the SharePoint Root Authority certificate to the Trusted Root Certification Authorities store, follow these steps:

    Note "Administrators" is the minimum required group membership to complete these steps.
    1. Tap or click Start, type mmc in Start search, and then press Enter.
    2. On the File menu, click Add/Remove Snap-in.
    3. Under Available snap-ins, click Certificates, and then click Add.
    4. Under This snap-in will always manage certificates for, select Computer account, and then click Next.
    5. Select Local computer, and then click Finish.
    6. If you have no more snap-ins to add to the console, click OK.
    7. In the console tree, double-click Certificates.
    8. Right-click the Trusted Root Certification Authorities store.
    9. Click All Tasks, click Import to import the certificate, and then follow the steps in the Certificate Import Wizard.

Workaround 2


Disable the automatic update of root certificates on the SharePoint Servers. To do this, follow these steps:
  1. Under the Computer Configuration node in the Local Group Policy Editor, double-click Policies.
  2. Double-click Windows Settings, double-click Security Settings, and then double-click Public Key Policies.
  3. In the Details pane, double-click Certificate Path Validation Settings.
  4. Click the Network Retrieval tab, select the Define these policy settings check box, and then clear the Automatically update certificates in the Microsoft Root Certificate Program (recommended) check box.
  5. Click OK, and then close the Local Group Policy Editor.
  6. Run gpupdate /force to make the policy take effect immediately.

Note With auto-update disabled, you may have to monitor KB 931125 (http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=6149) for new releases, and then manually update the certificate trust as required.

Implications of disabling automatic root certificate updates

There should not be specific implications to SharePoint because we are using self-signed certificates and manage them ourselves. The SharePoint certificates do have an expiry, but there is a health rule that watches for this and then warns the administrator to update or re-roll them.

The main aspect to consider is for other certificates that are used on the computer (such as SSL certificates, certificates to trust download packages or for SAFER policy, and so on) which are issued from certificates chained to those in the Trusted Root Certification Authorities store.

More information

Enable CAPI2 Diagnostics logging from the Event Viewer UI or from command line scripts by using the following instructions (which are documented in the Troubleshooting PKI Problems on Windows Vista (http://www.microsoft.com/en-us/download/details.aspx?id=18844) white paper).


Enable and save the CAPI2 log from the Event Viewer UI

  1. Open Event Viewer. To open Event Viewer, click Start, click Control Panel, double-click Administrative Tools, and then double-click Event Viewer.
  2. If the User Account Control dialog box appears, confirm that the displayed action is what you want to perform, and then click Continue.
  3. In the Console pane, expand Event Viewer, expand Applications and Services Logs, expand Microsoft, expand Windows, and then expand CAPI2.
  4. You can now perform the following actions:
    • To enable CAPI2 logging, right-click Operational, and then select Enable Log.
    • To save the log to a file, right-click Operational, and then select Save Events as. You can save the log file in the EVTX format (which can be opened through the Event Viewer) or in the XML format.
    • To disable CAPI2 logging, right-click Operational, and then select Disable Log.
    • If there is data present in the log before you try to reproduce the problem, we recommend that you clear the log. This allows for only the data relevant to the problem scenario to be collected from the saved log. To clear the log, right-click Operational, and then select Clear Log.
    • For CAPI2 Diagnostics, the log can grow in size quickly, and we recommend that you increase the log size to at least 4 megabytes (MB) to capture relevant events. To increase the log size, right-click Operational, and then select Properties. In the log properties, increase the maximum log size.

      Note The default size for the event log is 1 MB.

Applies to
  • Microsoft SharePoint Server 2010
  • Microsoft SharePoint Foundation 2010
  • Microsoft SharePoint Server 2010 Service Pack 1
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