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Article ID: 2625501 - Last Review: October 12, 2011 - Revision: 2.0

Symptoms

The Microsoft Application Virtualization Client service may fail to start on App-V 4.5 clients running on machines that also have Symantec PGP Desktop Corporate 10.1 or 9.x installed.  Attempting to start the service fails with the error:

---------------------------
Services
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Could not start the Application Virtualization Client service on Local Computer.
 
Error 1114: A dynamic link library (DLL) initialization routine failed.

A corresponding event will be logged: 

Event Type:        Error
Event Source:    Service Control Manager
Event Category:                None
Event ID:              7023
User:                     N/A
Description:
The Application Virtualization Client service terminated with the following error:
A dynamic link library (DLL) initialization routine failed.

In addition, sftlog.txt will show errors similar to the following:

[01/11/2011 08:12:56:691 INTF ERR] {tid=C10}
The Application Virtualization Client service cannot be initialized because it found an incompatible product (PGP Desktop version 10.2.0.1672).  No known compatible version exists.

Cause

This behavior is by design.  The App-V 4.5 client prevents a known issue where a Windows blue screen (STOP error) may occur if both the App-V client and Symantec PGP are installed on the same machine.  App-V fails to start the client service in order to prevent this scenario.

Resolution

To allow coexistence of both the App-V client and Symantec PGP, upgrade the App-V client to version 4.6 or greater.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use (http://go.microsoft.com/fwlink/?LinkId=151500) for other considerations.

APPLIES TO
  • Microsoft Application Virtualization 4.6 for Windows Desktops
  • Microsoft Application Virtualization 4.5 for Windows Desktops
Keywords: 
KB2625501
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