DetailPage-MSS-KB

Microsoft small business knowledge base

Article ID: 2635708 - Last Review: September 4, 2013 - Revision: 4.0

Summary

The Lync Server diagnostics package for Windows Server 2008 R2 is used to collect a comprehensive set of information for troubleshooting Lync Server issues.

More information

There are separate Lync Server diagnostics packages for Windows Server 2008 and for Windows Server 2008. This article describes the Lync Server diagnostics package for Windows Server 2008 R2.

For more information about on the Lync Server diagnostics package for Windows Server 2008, click the following article number to view the article in the Microsoft Knowledge Base:
2635830  (http://support.microsoft.com/kb/2635830/ ) [SDP 2][E5B446A9-7843-4EA3-9ED8-DF69D56575D3] Lync Server diagnostics package for Windows Server 2008
This following information may be collected by the Lync Server Diagnostics Package.

Note Output file names are prefixed {prefix} by using the name of the item for which their output was generated.

Information Collected

Lync Server Event Logs
Collapse this tableExpand this table
DescriptionFile Name
Event Log – Application – text, csv and evt/evtx formats {prefix}_evt_Application.*
Event Log – System – text, csv, and evt/evtx formats{prefix}_evt_System.*
Event Log – Lync Server – text, csv and evt/evtx formats{prefix}_evt_LyncServer.*
Lync Server Topology

Collapse this tableExpand this table
DescriptionFile Name
Get-CsTopology -AsXML commandlet output{prefix}_lync_topology.xml
Networking Information

Collapse this tableExpand this table
Description File Name
Basic IP networking configuration information, such as Tcp/ip registry key, ipconfig, arp,netstat, nbtstat and netsh output{prefix}_TcpIp-Info.txt
Output from the netdiag.exe utility{prefix}_netdiag.txt
Firewall information from netsh firewall(prefix}_FirewallConfig.TXT
Netsh information for IPv4{prefix}_TCPIP-Netsh-IPv4.TXT
Netsh information for IPv6{prefix}_TCPIP-Netsh-IPv6.TXT
Netsh information for TCP global and chimney{prefix}_TCPIP-Netsh-TCP.TXT
Lync Server Voice Configuration

Collapse this tableExpand this table
DescriptionFile Name
Get-CsDialPlan, Get-CsVoiceRoute, Get-CsVoicePolicy, Get-CsTrunkConfiguration, Get-CsDialInConferencingAccessNumber commandlet output{prefix}_yyyyMMdd_hhmm_Lync-vc.log
Other

Collapse this tableExpand this table
DescriptionFile Name
Installed updates and hotfixes{prefix}_Hotfixes.*
System information (MSInfo32 equivalent) collected via WMIDiagnostic_Results.html
Server Role information{prefix}_ServerManagerCmdQuery.*
Copy of ServerManager.log from Windows\Logs folder{prefix}_ServerManager.log
Process and threads information via pstat.exe{prefix}_PSTAT.txt
Storage / Disk Information

Collapse this tableExpand this table
DescriptionFile Name
Fibre Channel Information via FCInfo.exe utility{prefix}_FCInfo.txt
Volume Shadow Copy Service (VSS) information{prefix}_VSSAdmin.txt
Active Directory and Policy Information

Collapse this tableExpand this table
DescriptionFile Name
Resultant Set of Policy (RSoP) information via gpresult.exe{prefix}_GPResult.*
Security templates currently cached on the system{prefix}_AppliedSecTempl.txt
Functional Level and Group Membership information{prefix}_DSMisc.txt
Additional Information

In addition to collecting the files that are listed in this section, this diagnostic provides the following information:
  • Whether the computer is running under a hardware virtualization environment
  • Any computer memory dumps that have generated in the past 30 days
  • Any user mode memory dumps that have been generated in the past 30 days
  • Any configuration or services that could prevent a memory dump from being generated
  • Any processes that have a large amount of handles
  • A low-available-memory condition

References

973559  (http://support.microsoft.com/kb/973559/ ) Frequently asked questions about the Microsoft Support Diagnostic Tool (MSDT) when it is used with Windows 7 or Windows Server 2008 R2

Applies to
  • Microsoft Lync Server 2010 Standard Edition
  • Microsoft Lync Server 2010 Enterprise Edition
  • Microsoft Lync Server 2013
Keywords: 
kbsurveynew kbtshoot kbexpertiseinter KB2635708
Share
Additional support options
Ask The Microsoft Small Business Support Community
Contact Microsoft Small Business Support
Find Microsoft Small Business Support Certified Partner
Find a Microsoft Store For In-Person Small Business Support