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Article ID: 2638986 - Last Review: September 3, 2013 - Revision: 8.0

Symptoms

If your Exchange 2010 mailbox has an online archive mailbox associated with it, the name of the archive mailbox shown by Outlook is not the same as the ArchiveName attribute on the archive mailbox.

For example, the following figure shows ArchiveName value for the archive mailbox in the Exchange Management Shell:

Screen shot that shows ArchiveName value for the archive mailbox in the Exchange Management Shell

In the following figure, the archive mailbox is shown in the navigation pane in Outlook 2010:

Screen shot that shows the archive mailbox is shown in the navigation pane in Outlook 2010

In the following figure, the same archive mailbox is shown in the navigation pane in Outlook 2007:

Screen shot that shows the same archive mailbox is shown in the navigation pane in Outlook 2007

If you review the Autodiscover information received by Outlook (as seen on the XML tab in the Test Email AutoConfiguration tool), the Display Name value matches the value shown above in the Exchange Management Shell.

<AlternativeMailbox>
        <Type>Archive</Type>
        <DisplayName>Online Archive - E14 User1</DisplayName>
        <LegacyDN>/o=WINGTIPTOYS/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=E14 User1/guid=272d7f6c-824e-48ee-ae2e-c2be8a941a4a</LegacyDN>
        <Server>E2010CASHUB.Wingtiptoys.com</Server>
      </AlternativeMailbox>

Cause

The name of the archive mailbox displayed in the Outlook navigation pane is currently using the following hard-coded values:

  • Outlook 2010

    Archive - email address

  • Outlook 2007

    Archive - display name

Resolution

At this time, there is no way to modify the name of the archive mailbox that is displayed in the navigation pane in Outlook.

 


Applies to
  • Microsoft Office Outlook 2007
  • Microsoft Outlook 2010
  • Microsoft Exchange Server 2010 Enterprise
Keywords: 
KB2638986
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