When you open multiple documents based on a template, items in menu pop-ups may disappear.
A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to computers that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:
Microsoft has confirmed that this is a bug in the Microsoft products that are listed at the beginning of this article.