If you install Microsoft Internet Explorer 5.5 or Microsoft
Internet Explorer 6 on Windows 2000, the Add/Remove Programs tool in Control
Panel may stop responding (hang) or become corrupted. As a result, you can no
longer remove programs or install network-published programs from Control
Panel. Also, the Configure your Server
Administrative Tools may stop functioning properly. In addition, the Folder
view pane in Windows Explorer may be blank or gray instead of having the folder
To resolve this behavior reinstall Internet Explorer 5.5 or
Internet Explorer 6.
You may also resolve this behavior by using the
- Start the computer in Safe mode with Networking by pressing
the F8 key during startup.
- Log on by using the local administrator account (the Windows Update dialog box appears that states that Windows is now updating the
following items; Browsing Services, Internet Tools and System
- After you log on, verify that the symptoms no longer
- Shut down and restart the computer, and then log on as
Microsoft has confirmed that this is a problem
in Windows 2000.
For additional information about related topics, click
the following article numbers to view the articles in the Microsoft Knowledge
Add/Remove Programs Tool Displays Installed Programs Incorrectly
You Cannot Finish Installing or Upgrading Internet Explorer
Mshta.exe Error Message Appears When You Start the Add/Remove Programs Tool in Control Panel