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Article ID: 2661001 - Last Review: January 10, 2013 - Revision: 4.0

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Symptoms

Consider the following scenario:
  • You try to log on to a computer that is running Windows Server 2008 and that has the Terminal Services role installed. Or you try to log on to a computer that is running Windows Server 2008 R2 and that has the Remote Desktop Services role installed.
  • During the logon process, you disconnect from the server while the "Please wait for Local Session Manager"message is displayed on the logon screen.
In this scenario, the message remains on the screen for several minutes after you disconnect from the server. Additionally, the computer stops responding intermittently when other users try to log on to the computer.

Note The message remains on the screen longer if many users try to disconnect from the server at the same time during the logon process.

Cause

The issue occurs because the remote procedure call service incorrectly handles startup failures of the Tstheme.exe process.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows Server 2008 Service Pack 2 (SP2)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
Additionally, you must have the Remote Desktop Services role installed in Windows Server 2008 R2. Or you must have the Terminal Services role installed in Windows Server 2008.

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
968849  (http://support.microsoft.com/kb/968849/ ) How to obtain the latest service pack for Windows Server 2008
For more information about how to obtain a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932  (http://support.microsoft.com/kb/976932/ ) Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to change the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

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The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.0.600 2 . 22xxxWindows Server 2008SP2LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Rpcss.dll6.0.6002.22988553,47228-Nov-201202:51x86
Win32k.sys6.0.6002.229882,055,68028-Nov-201201:21x86
For all supported x64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Rpcss.dll6.0.6002.22988721,92028-Nov-201203:43x64
Win32k.sys6.0.6002.229882,772,99228-Nov-201201:58x64
Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.1.760 0.21xxxWindows Server 2008 R2RTMLDR
    6.1.760 1.21xxxWindows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2" section. MANIFEST files and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatformService branch
Rpcss.dll6.1.7600.21128510,46416-Jan-201206:30x64AMD64_MICROSOFT-WINDOWS-COM-BASE-QFE-RPCSS_31BF3856AD364E35_6.1.7600.21128_NONE_C68D2E5A707B6B38
Rpcss.dll6.1.7601.21899512,51216-Jan-201206:28x64AMD64_MICROSOFT-WINDOWS-COM-BASE-QFE-RPCSS_31BF3856AD364E35_6.1.7601.21899_NONE_C82904146DD980D0
Win32k.sys6.1.7600.211283,148,28816-Jan-201204:08x64Not applicable
Win32k.sys6.1.7601.218993,148,28816-Jan-201204:00x64Not applicable
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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

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Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot Applicable
File size3,078
Date (UTC)28-Nov-2012
Time (UTC)04:46
PlatformNot Applicable
File nameX86_11c416affbf03c92703404c2513f661e_31bf3856ad364e35_6.0.6002.22988_none_d4439f11ef3be0a0.manifest
File versionNot Applicable
File size706
Date (UTC)28-Nov-2012
Time (UTC)04:46
PlatformNot Applicable
File nameX86_e42c12f8359df3d746a082729e10111a_31bf3856ad364e35_6.0.6002.22988_none_84ce314590af7275.manifest
File versionNot Applicable
File size694
Date (UTC)28-Nov-2012
Time (UTC)04:46
PlatformNot Applicable
File nameX86_microsoft-windows-com-base-qfe-rpcss_31bf3856ad364e35_6.0.6002.22988_none_6bec8281545d7e17.manifest
File versionNot Applicable
File size14,714
Date (UTC)28-Nov-2012
Time (UTC)03:08
PlatformNot Applicable
File nameX86_microsoft-windows-win32k_31bf3856ad364e35_6.0.6002.22988_none_bb15203fb104499b.manifest
File versionNot Applicable
File size6,543
Date (UTC)28-Nov-2012
Time (UTC)03:04
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameAmd64_d5daa1e52a557d4f12480476bd54926d_31bf3856ad364e35_6.0.6002.22988_none_034a7c8816148242.manifest
File versionNot Applicable
File size710
Date (UTC)28-Nov-2012
Time (UTC)04:46
PlatformNot Applicable
File nameAmd64_e0fcfed7753fe23b90d3073c13614226_31bf3856ad364e35_6.0.6002.22988_none_1a606d5a9e05ee97.manifest
File versionNot Applicable
File size1,038
Date (UTC)28-Nov-2012
Time (UTC)04:46
PlatformNot Applicable
File nameAmd64_microsoft-windows-com-base-qfe-rpcss_31bf3856ad364e35_6.0.6002.22988_none_c80b1e050cbaef4d.manifest
File versionNot Applicable
File size15,010
Date (UTC)28-Nov-2012
Time (UTC)04:01
PlatformNot Applicable
File nameAmd64_microsoft-windows-win32k_31bf3856ad364e35_6.0.6002.22988_none_1733bbc36961bad1.manifest
File versionNot Applicable
File size6,559
Date (UTC)28-Nov-2012
Time (UTC)03:57
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size3,102
Date (UTC)28-Nov-2012
Time (UTC)04:46
PlatformNot Applicable
File nameWow64_microsoft-windows-win32k_31bf3856ad364e35_6.0.6002.22988_none_218866159dc27ccc.manifest
File versionNot Applicable
File size5,013
Date (UTC)28-Nov-2012
Time (UTC)02:55
PlatformNot Applicable

Additional file information for Windows Server 2008 R2

Additional files for all supported x64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_0b5b418c22e97efb0dab72d0c541d036_31bf3856ad364e35_6.1.7600.21128_none_b6a9d8ac704493b0.manifest
File versionNot applicable
File size698
Date (UTC)16-Jan-2012
Time (UTC)09:21
PlatformNot applicable
File nameAmd64_1b0a3314f15aecc5d4de9d471fb00a1a_31bf3856ad364e35_6.1.7601.21899_none_9958fa7b677c009c.manifest
File versionNot applicable
File size710
Date (UTC)16-Jan-2012
Time (UTC)09:21
PlatformNot applicable
File nameAmd64_3272521ad4e88fe871a00c5e05c4d0dc_31bf3856ad364e35_6.1.7600.21128_none_fc763c783eb63087.manifest
File versionNot applicable
File size710
Date (UTC)16-Jan-2012
Time (UTC)09:21
PlatformNot applicable
File nameAmd64_3f019f32ace7671a2486327cb8df665d_31bf3856ad364e35_6.1.7601.21899_none_9df647f732c8870e.manifest
File versionNot applicable
File size698
Date (UTC)16-Jan-2012
Time (UTC)09:21
PlatformNot applicable
File nameAmd64_82fa65fc7508031a48f53b7cb670f222_31bf3856ad364e35_6.1.7601.21899_none_cde95da96d239e82.manifest
File versionNot applicable
File size698
Date (UTC)16-Jan-2012
Time (UTC)09:21
PlatformNot applicable
File nameAmd64_b5533d22760cd644dd834b012c02d8a5_31bf3856ad364e35_6.1.7600.21128_none_93531ef724238110.manifest
File versionNot applicable
File size1,038
Date (UTC)16-Jan-2012
Time (UTC)09:21
PlatformNot applicable
File nameAmd64_d5e2e37b5cf11018b4411306e473dd25_31bf3856ad364e35_6.1.7600.21128_none_2616e5d13461ea28.manifest
File versionNot applicable
File size698
Date (UTC)16-Jan-2012
Time (UTC)09:21
PlatformNot applicable
File nameAmd64_f9525308fac855a80d72c86200f21870_31bf3856ad364e35_6.1.7601.21899_none_47a633ef5b8e022a.manifest
File versionNot applicable
File size1,038
Date (UTC)16-Jan-2012
Time (UTC)09:21
PlatformNot applicable
File nameAmd64_microsoft-windows-com-base-qfe-rpcss_31bf3856ad364e35_6.1.7600.21128_none_c68d2e5a707b6b38.manifest
File versionNot applicable
File size2,005
Date (UTC)16-Jan-2012
Time (UTC)07:05
PlatformNot applicable
File nameAmd64_microsoft-windows-com-base-qfe-rpcss_31bf3856ad364e35_6.1.7601.21899_none_c82904146dd980d0.manifest
File versionNot applicable
File size2,005
Date (UTC)16-Jan-2012
Time (UTC)07:41
PlatformNot applicable
File nameAmd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7600.21128_none_15b5cc18cd2236bc.manifest
File versionNot applicable
File size42,090
Date (UTC)16-Jan-2012
Time (UTC)06:58
PlatformNot applicable
File nameAmd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.21899_none_1751a1d2ca804c54.manifest
File versionNot applicable
File size42,090
Date (UTC)16-Jan-2012
Time (UTC)07:29
PlatformNot applicable
File nameWow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7600.21128_none_200a766b0182f8b7.manifest
File versionNot applicable
File size4,178
Date (UTC)16-Jan-2012
Time (UTC)05:48
PlatformNot applicable
File nameWow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.21899_none_21a64c24fee10e4f.manifest
File versionNot applicable
File size4,178
Date (UTC)16-Jan-2012
Time (UTC)06:28
PlatformNot applicable
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Applies to
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Standard
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 Standard
  • Windows Server 2008 Standard without Hyper-V
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseadvanced KB2661001
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