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Article ID: 2662585 - Last Review: January 4, 2013 - Revision: 2.0

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Symptoms

Consider the following scenario:
  • You have a Terminal Services server that is running Windows Server 2008 R2 Service Pack 1 (SP1).
  • You configure the Terminal Services server to use the Terminal Services Easy Print printer driver for printer redirection.
  • A user creates a terminal server session to the Terminal Services server from a client computer.
In this scenario, printer redirection is not applied to the client computer. Therefore, the user cannot print to local resources by using a redirected Remote Desktop Protocol (RDP) printer or a redirected Terminal Services Easy Print printer.

Cause

This issue occurs because an infinite time-out value causes a deadlock in the print spooler.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2008 R2 SP1.

For more information about how to obtain a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932  (http://support.microsoft.com/kb/976932/ ) Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Server 2008 R2 SP1 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.1.760 1 . 21xxxWindows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows Server 2008 R2 SP1
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Tsprint-datafile.datNot applicable38905-Nov-201001:56Not applicable
Tsprint-pipelineconfig.xmlNot applicable27505-Nov-201001:56Not applicable
Tsprint.dll6.1.7601.21896157,18412-Jan-201206:28x64
For all supported IA-64–based versions of Windows Server 2008 R2 SP1
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Tsprint-datafile.datNot applicable38905-Nov-201001:54Not applicable
Tsprint-pipelineconfig.xmlNot applicable27505-Nov-201001:54Not applicable
Tsprint.dll6.1.7601.21896386,04812-Jan-201205:29IA-64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
For more information about Terminal Services printing, visit the following Microsoft website:
General information about Terminal Services printing (http://technet.microsoft.com/en-us/library/cc753853(WS.10).aspx)

Additional file information

Additional file information for Windows Server 2008 R2 SP1

Additional files for all supported x64-based versions of Windows Server 2008 R2 SP1
Collapse this tableExpand this table
File nameAmd64_tsprint.inf_31bf3856ad364e35_6.1.7601.21896_none_ca510f48754b8f46.manifest
File versionNot applicable
File size3,456
Date (UTC)12-Jan-2012
Time (UTC)07:29
Additional files for all supported IA-64–based versions of Windows Server 2008 R2 SP1
Collapse this tableExpand this table
File nameIa64_tsprint.inf_31bf3856ad364e35_6.1.7601.21896_none_6e3417babcec270c.manifest
File versionNot applicable
File size3,452
Date (UTC)12-Jan-2012
Time (UTC)07:17

Applies to
  • Windows Server 2008 R2 Service Pack 1, when used with:
    • Windows Server 2008 R2 Standard
    • Windows Server 2008 R2 Enterprise
    • Windows Server 2008 R2 Datacenter
    • Windows Server 2008 R2 for Itanium-Based Systems
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseinter KB2662585
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