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Article ID: 2670838 - Last Review: January 14, 2014 - Revision: 15.0

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Summary

This article describes a platform update for Windows 7 Service Pack 1 (SP1) and Windows Server 2008 R2 SP1. This update improves the range and performance of the following graphics and imaging components:
  • Direct2D
  • DirectWrite
  • Direct3D
  • Windows Imaging Component (WIC)
  • Windows Advanced Rasterization Platform (WARP)
  • Windows Animation Manager (WAM)
  • XPS Document API
  • H.264 Video Decoder
  • JPEG XR codec

How to obtain this update

Microsoft Download Center
The following file is available for download from the Microsoft Download Center:

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Download
Download the update package now. (http://www.microsoft.com/downloads/details.aspx?FamilyID=fc456c44-3bf8-483e-9d49-9e45c02b8a41&displaylang=en-us)

Release Date: February 26, 2013

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591  (http://support.microsoft.com/kb/119591/ ) How to obtain Microsoft support files from online services
Virus-free claim
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Microsoft scanned this file for viruses, using the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to it.
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Prerequisites

To apply this update, you must be running Windows 7 SP1 or Windows Server 2008 R2 SP1.

For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932  (http://support.microsoft.com/kb/976932/ ) Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Restart requirement

You must restart the computer after you apply this update.

For more information about this update, check the "Additional information for the update" section.

Third-party information disclaimer

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Compatibility issues on certain computers that have hybrid video cards

Important Some computers that have a combination of Intel and AMD video cards in a hybrid configuration have drivers installed that are incompatible with this platform update.

After you install this update and then restart the computer, the computer may crash because of these compatibility issues. In this situation, you receive a Stop error message that resembles the following:

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Screen shot of the Stop error


Note
This Stop error includes the "PAGE_FAULT_IN_NONPAGED_AREA" text and the Igdpmd64.sys or Igdpmd32.sys file name.

To resolve this issue, you may have to install update 2834140  (http://support.microsoft.com/kb/2834140/ ) ("0x00000050" Stop error after you install update 2670838 on a computer that is running Windows 7 SP1 or Windows Server 2008 R2 SP1). Additionally, use the following tables to install the latest compatible drivers for your video card.

Dell systems
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SystemGraphics hardwareLatest compatible drivers
Inspiron 14R N4110 & N4120AMD Radeon HD 6470M
AMD Radeon HD 6630M
AMD Radeon HD 7450M
AMD Radeon HD 7650M
None
Vostro 3350 & 3550AMD Radeon HD 6630M
AMD Radeon HD 7650M
8.901.1.1, A10 (http://www.dell.com/support/drivers/us/en/19/DriverDetails?driverId=G22HG) (Released 4/2012)
Inspiron 15R N5110AMD Radeon HD 6470M8.901.1.1, A10 (http://www.dell.com/support/drivers/us/en/19/DriverDetails?driverId=G22HG) (Released 4/2012)
Vostro 3450AMD Radeon HD 6630M
AMD Radeon HD 7650M
None
Inspiron 14 N4050AMD Radeon HD 6470M8.930.0.0000, A03 (http://www.dell.com/support/drivers/us/en/19/DriverDetails?driverId=KK4KW) (Released 4/2012)
8.860.0.0, A01 (http://www.dell.com/support/drivers/us/en/19/DriverDetails?driverId=CFJ09) (Released 8/2011)
Vostro 1450AMD Radeon HD 6470M
AMD Radeon HD 7450M
8.88+2342, A02 (http://www.dell.com/support/drivers/us/en/19/DriverDetails?driverId=2M9XT) , A03 (Released 3/2012)
8.860.0.0, A01 (http://www.dell.com/support/drivers/us/en/19/DriverDetails?driverId=CFJ09) (Released 8/2011)
HP systems
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SystemGraphics hardwareLatest compatible drivers
Pavilion dv6 (dv6-6007tx, dv6-6b06eg, dv6-6b07sz, dv6-6b56ex)
Pavilion dv7 (dv7-6135dx, dv7-6197ca, dv7-6b40ew)
AMD Radeon HD 6490M

AMD Radeon HD 6770M
8.882.2.3000 (http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?swItem=ob-105178-1&lang=en&cc=us&idx=0&mode=4&) (Released 11/2011)
Pavilion g4 (1212tx)
Pavilion g6 (1160ee, 1320ee)
Pavilion g7 (1226em)
AMD Radeon HD 6470M8.882.2.0 (http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?swItem=ob-99756-1&lang=en&cc=us&mode=3&) (Released 10/2011)
ProBook 4330s, 4331s, 4431s 4530s, 4730sAMD Radeon HD 6490M8.91-111013A-128465C (http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?swItem=ob-101195-1&lang=en&cc=us&mode=3&) (Released 11/2011)
Pavilion dv4 (3029tx)AMD Radeon HD 6750MNone
Envy 14 (2070ez)AMD Radeon HD 6630MNone
Lenovo systems
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SystemGraphics hardwareLatest compatible drivers
G570AMD Radeon HD 6370M
AMD Radeon HD 7370M
None
G470AMD Radeon HD 6370M
AMD Radeon HD 7370M
None
ThinkPad Edge E420AMD Radeon HD 6470M
AMD Radeon HD 6630M
8.951.0.0000 (http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS014099) (Released 7/2012)
G770AMD Radeon HD 6650MNone
IdeaPad Y470AMD Radeon HD 6730MNone
ThinkPad Edge E420s
ThinkPad Edge S420
AMD Radeon HD 6630MNone
IdeaPad U400AMD Radeon HD 6470M 8.851.0.0 (http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS027309) (Released 11/2011)
Sony systems
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SystemGraphics hardwareLatest compatible drivers
Sony VPCCA1x
Sony VPCCA2x
Sony VPCCA3x
Sony VPCCA4x
Sony VPCCB1x
Sony VPCCB2x
Sony VPCCB3x
Sony VPCCB4x
AMD Radeon HD 6630MNone
Sony VPCJ2xAMD Radeon HD 6470MNone


Note For computer systems whose Latest compatible drivers column is marked as None, Microsoft is currently working with AMD to find the cause of the problem and to determine the appropriate fix.

If you have installed the platform update for Windows 7 and you experience a compatibility issue, we recommend that you temporarily uninstall update 2670838. To do this, follow these steps:
  1. Click Start, click Control Panel, click Programs, and then click Programs and Features.
  2. Click View installed updates.
  3. Click Update for Microsoft Windows (KB 2670838), and then click Uninstall.

Actions required for Windows 7 DirectX developers after the installation

If you are a Windows 7 DirectX developer who uses the June 2010 DirectX Software Development Kit (SDK) (http://www.microsoft.com/en-us/download/details.aspx?id=6812) , you'll have to update your development environments after you install this platform update. The following .dll files that are associated with this SDK are incompatible with this platform update:
  • D3D10SDKLayers.dll
  • D3D11SDKLayers.dll
  • D3D10ref.dll
  • D2D1debug.dll
You can use one of the following applications or tools to update these .dll files:
  • The Windows 8 SDK (http://msdn.microsoft.com/windows/desktop/hh852363) : This SDK updates the current development environment with new headers, libs, and tools. These include the development .dll files from the preceding list. This update does not update the C or C++ compilers or the IDE, but it does let developers integrate the new features of the platform update into their applications.
  • Microsoft Visual Studio 2012 (http://www.microsoft.com/visualstudio/eng/downloads) : This application includes the Windows 8 SDK, the Visual Studio 2012 IDE, and the new compilers. It also lets developers integrate the new features of the platform update into their applications.
  • Remote Tools for Visual Studio 2012: These tools represent the minimum requirement in order to continue using the Direct3D debug layer (http://msdn.microsoft.com/library/windows/desktop/jj200584(v=vs.85).aspx) . These tools update only the development .dll files from the preceding list. They do not enable developers to integrate the new features of the platform update into their applications. These tools are available in the "Remote Tools for Visual Studio 2012" section of the Visual Studio Download Center (http://www.microsoft.com/visualstudio/eng/downloads) , or they can be downloaded from the following links:
    Note
    The Pix for Windows tool from the DirectX SDK (http://www.microsoft.com/en-us/download/details.aspx?id=6812) is incompatible with this platform update. See Debugging Shaders in Visual Studio (http://msdn.microsoft.com/library/windows/desktop/bb943994(v=vs.85).aspx) for more information about the new tools that are available in Visual Studio 2012.
For more developer information about this platform update, see Platform update for Windows 7 (http://msdn.microsoft.com/library/windows/apps/jj863687.aspx) .

More information

Additional information for the update

Registry information

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To use the update in this package, you do not have to make any changes to the registry.
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Update replacement information

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The following updates are superseded by this platform update:
  • 2484033  (http://support.microsoft.com/kb/2484033/ ) An update that improves the print performance of XPS documents in Windows 7 and in Windows Server 2008 R2 is available
  • 2505438  (http://support.microsoft.com/kb/2505438/ ) Slow performance in applications that use the DirectWrite API on a computer that is running Windows 7 or Windows Server 2008 R2
  • 2511250  (http://support.microsoft.com/kb/2511250/ ) You cannot print a Scalable Vector Graphics (SVG) or level 3 Cascading Style Sheet (CSS3) file in Internet Explorer 9
  • 2522422  (http://support.microsoft.com/kb/2522422/ ) Cannot print from Internet Explorer 9 using some Canon printers
  • 2488113  (http://support.microsoft.com/kb/2488113/ ) An application that uses Direct2D or Direct3D may crash in Windows 7 or in Windows Server 2008 R2
  • 2741355  (http://support.microsoft.com/kb/2741355/ ) You cannot start Windows Movie Maker 2012 when a graphics card that only supports DirectX 9 is installed on a Windows 7 or Windows Server 2008 R2-based computer
After you install this platform update, Windows 7 updates for the files that are listed in the "File information" section will be superseded by updates for this platform update.
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File information

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The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
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    VersionProductMilestoneService branch
    6.1.760 1.22xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
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File nameFile versionFile sizeDateTimePlatformService branch
Xpsgdiconverter.dll6.2.9200.16492364,54413-Jan-201318:34x86Not applicable
Api-ms-win-downlevel-user32-l1-1-0.dll6.2.9200.164924,09613-Jan-201321:11x86Not applicable
D2d1.dll6.2.9200.164923,419,13613-Jan-201319:37x86Not applicable
Fntcache.dll6.2.9200.16492906,24013-Jan-201320:30x86Not applicable
Dwrite.dll6.2.9200.164921,247,74413-Jan-201320:31x86Not applicable
D3d10level9.dll6.2.9200.16492604,16013-Jan-201319:54x86Not applicable
D3d10_1.dll6.2.9200.16492161,79213-Jan-201319:48x86Not applicable
D3d10_1core.dll6.2.9200.16492249,85613-Jan-201320:09x86Not applicable
D3d10.dll6.2.9200.164921,080,83213-Jan-201319:46x86Not applicable
D3d10core.dll6.2.9200.16492220,16013-Jan-201320:08x86Not applicable
D3d11.dll6.2.9200.164921,504,76813-Jan-201320:08x86Not applicable
Dxgi.dll6.2.9200.16492293,37613-Jan-201320:20x86Not applicable
D3d10warp.dll6.2.9200.164921,988,09613-Jan-201320:22x86Not applicable
Api-ms-win-downlevel-advapi32-l1-1-0.dll6.2.9200.1649210,75213-Jan-201321:16x86Not applicable
Api-ms-win-downlevel-advapi32-l2-1-0.dll6.2.9200.164923,58413-Jan-201321:12x86Not applicable
Api-ms-win-downlevel-normaliz-l1-1-0.dll6.2.9200.164922,56013-Jan-201321:17x86Not applicable
Api-ms-win-downlevel-ole32-l1-1-0.dll6.2.9200.164925,63213-Jan-201321:11x86Not applicable
Api-ms-win-downlevel-shell32-l1-1-0.dll6.2.9200.164923,07213-Jan-201321:11x86Not applicable
Api-ms-win-downlevel-shlwapi-l1-1-0.dll6.2.9200.164929,72813-Jan-201321:17x86Not applicable
Api-ms-win-downlevel-shlwapi-l2-1-0.dll6.2.9200.164925,63213-Jan-201321:11x86Not applicable
Api-ms-win-downlevel-version-l1-1-0.dll6.2.9200.164923,07213-Jan-201321:11x86Not applicable
Msmpeg2vdec-ppdlic.xrm-msNot Applicable3,28313-Jan-201322:10Not ApplicableNot applicable
Msmpeg2vdec.dll12.0.9200.164262,284,54404-Jan-201306:11x86Not applicable
Wmphoto.dll6.2.9200.16492417,79213-Jan-201319:02x86Not applicable
Xpsprint.dll6.2.9200.164921,158,14413-Jan-201317:26x86X86_MICROSOFT-WINDOWS-PRINTING-XPSP
Uianimation.dll6.2.9200.16492187,39213-Jan-201319:53x86Not applicable
Windowscodecsext.dll6.2.9200.16492207,87213-Jan-201319:53x86Not applicable
Windowscodecs.dll6.2.9200.164921,230,33613-Jan-201319:43x86Not applicable
For all supported x64-based versions of Windows 7 and Windows Server 2008 R2
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File nameFile versionFile sizeDateTimePlatformService branch
Xpsgdiconverter.dll6.2.9200.16492522,75213-Jan-201318:09x64Not applicable
Api-ms-win-downlevel-user32-l1-1-0.dll6.2.9200.164924,09613-Jan-201320:31x64Not applicable
D2d1.dll6.2.9200.164923,928,06413-Jan-201319:10x64Not applicable
Fntcache.dll6.2.9200.164921,175,55213-Jan-201319:58x64Not applicable
Dwrite.dll6.2.9200.164921,643,52013-Jan-201319:59x64Not applicable
D3d10level9.dll6.2.9200.16492648,19213-Jan-201319:24x64Not applicable
D3d10_1.dll6.2.9200.16492194,56013-Jan-201319:20x64Not applicable
D3d10_1core.dll6.2.9200.16492333,31213-Jan-201319:38x64Not applicable
D3d10.dll6.2.9200.164921,238,52813-Jan-201319:20x64Not applicable
D3d10core.dll6.2.9200.16492296,96013-Jan-201319:38x64Not applicable
D3d11.dll6.2.9200.164921,887,23213-Jan-201319:38x64Not applicable
Dxgi.dll6.2.9200.16492363,00813-Jan-201319:49x64Not applicable
D3d10warp.dll6.2.9200.164922,565,12013-Jan-201319:51x64Not applicable
Api-ms-win-downlevel-advapi32-l1-1-0.dll6.2.9200.1649210,75213-Jan-201320:35x64Not applicable
Api-ms-win-downlevel-advapi32-l2-1-0.dll6.2.9200.164923,58413-Jan-201320:32x64Not applicable
Api-ms-win-downlevel-normaliz-l1-1-0.dll6.2.9200.164922,56013-Jan-201320:35x64Not applicable
Api-ms-win-downlevel-ole32-l1-1-0.dll6.2.9200.164925,63213-Jan-201320:31x64Not applicable
Api-ms-win-downlevel-shell32-l1-1-0.dll6.2.9200.164923,07213-Jan-201320:31x64Not applicable
Api-ms-win-downlevel-shlwapi-l1-1-0.dll6.2.9200.164929,72813-Jan-201320:35x64Not applicable
Api-ms-win-downlevel-shlwapi-l2-1-0.dll6.2.9200.164925,63213-Jan-201320:31x64Not applicable
Api-ms-win-downlevel-version-l1-1-0.dll6.2.9200.164923,07213-Jan-201320:31x64Not applicable
Msmpeg2vdec-ppdlic.xrm-msNot Applicable3,28313-Jan-201321:23Not ApplicableNot applicable
Msmpeg2vdec.dll12.0.9200.164262,776,57604-Jan-201306:11x64Not applicable
Wmphoto.dll6.2.9200.16492465,92013-Jan-201318:32x64Not applicable
Xpsprint.dll6.2.9200.164921,682,43213-Jan-201317:05x64AMD64_MICROSOFT-WINDOWS-PRINTING-XPSP
Uianimation.dll6.2.9200.16492221,18413-Jan-201319:24x64Not applicable
Windowscodecsext.dll6.2.9200.16492245,24813-Jan-201319:25x64Not applicable
Windowscodecs.dll6.2.9200.164921,424,38413-Jan-201319:15x64Not applicable
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References

For more information about Direct2D, see General information about Direct2D (http://msdn.microsoft.com/library/windows/desktop/dd370990(v=vs.85).aspx) .

For more information about DirectWrite, see DirectWrite (http://msdn.microsoft.com/library/windows/desktop/dd368038(v=vs.85).aspx) .

For more information about Direct3D, see Direct3D (http://msdn.microsoft.com/library/windows/desktop/hh309466(v=vs.85).aspx) .

For more information about Windows Imaging Component, see Windows Imaging Component (http://msdn.microsoft.com/library/windows/desktop/ee719902(v=vs.85).aspx) .

For more information about WARP, see Windows Advanced Rasterization Platform (WARP) Guide (http://msdn.microsoft.com/library/gg615082(v=vs.85).aspx) .

For more information about Windows Animation Manager, see Windows Animation Manager (http://msdn.microsoft.com/library/windows/desktop/dd371981(v=vs.85).aspx) .

For more information about H.264 Video Decoder, see H.264 Video Decoder (http://msdn.microsoft.com/library/windows/desktop/dd797815(v=vs.85).aspx) .

For more information about the XPS Document API, see XPS Document API (http://msdn.microsoft.com/library/windows/desktop/dd316976(v=vs.85).aspx) .

For more information about the JPEG XR codec, see JPEG XR Codec overview (http://msdn.microsoft.com/library/windows/desktop/hh707223(v=vs.85).aspx) .

Learn about the terminology  (http://support.microsoft.com/kb/824684/ ) that Microsoft uses to describe software updates.


Applies to
  • Windows 7 Service Pack 1, when used with:
    • Windows 7 Enterprise
    • Windows 7 Home Basic
    • Windows 7 Home Premium
    • Windows 7 Professional
    • Windows 7 Ultimate
    • Windows 7 Starter
  • Windows Server 2008 R2 Service Pack 1, when used with:
    • Windows Server 2008 R2 Datacenter
    • Windows Server 2008 R2 Enterprise
    • Windows Server 2008 R2 Foundation
    • Windows Server 2008 R2 Standard
    • Windows Web Server 2008 R2
Keywords: 
kbfix kbexpertiseadvanced kbsurveynew atdownload kbcip kbconsumer kbquadranttechsupp KB2670838
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