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Article ID: 2671810 - Last Review: February 25, 2012 - Revision: 4.0

SUMMARY

The "Directory Services" troubleshooter collects information to help you troubleshoot common issues that are related to Directory Services technologies in Windows 7 and in Windows Server 2008 R2. This troubleshooter is integrated with the Microsoft Fix it Center Pro service. This service can perform automated diagnostic analysis to identify solutions.

To run this troubleshooter, follow these steps:
  1. Visit the Microsoft Fix it Center Pro (https://wc.ficp.support.microsoft.com/Dashboards/Main/SelfHelpCase/Create?showReturn=True) portal.
  2. If you are prompted, sign in by using your Windows Live ID.
  3. In the Analysis packages list, click Directory Services - Windows 7 and Server 2008 R2.
  4. In the Create Analysis Session window, type a descriptive name for the session, and then click Save.

    Note You will use the name that you enter to view the analysis results later.
  5. Follow the instructions to download and run the analysis package.
  6. To view the analysis results, open the Fix it Center Pro - Analysis (https://wc.ficp.support.microsoft.com/Dashboards/Main/SelfHelpCase?shcID=SHC5007487727638252&maximizeDetails=False) webpage.
  7. Click the Analysis Session name that you created in step 4 to view possible solutions.

MORE INFORMATION

For more information about Fix it Center Pro, please see:
Microsoft Fix it Center Pro automated diagnostic portal (http://support.microsoft.com/kb/2672837)
For more information about this troubleshooter and what it scans, please see the following Microsoft Knowledge Base article:
Directory Services - Windows 7 and Server 2008 R2 (http://support.microsoft.com/kb/2515358)

APPLIES TO
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Standard without Hyper-V
  • Windows Server 2008 R2 Datacenter
  • Windows 7 Enterprise
  • Windows 7 Professional
  • Windows 7 Ultimate
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