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Article ID: 2671855 - Last Review: February 24, 2012 - Revision: 4.0

SUMMARY

The "Lync 2010 and Communicator 2007 R2 Basic Diagnostics Package" collects log files, machine configuration, and group policies that are associated with Lync 2010 or with Communicator 2007 R2 client. This troubleshooter is integrated with the Microsoft Fix it Center Pro service. This service can perform automated diagnostic analysis to identify solutions.

To run this troubleshooter, follow these steps:
  1. Visit the Microsoft Fix it Center Pro (https://wc.ficp.support.microsoft.com/Dashboards/Main/SelfHelpCase/Create?showReturn=True) portal.
  2. If you are prompted, sign in by using your Windows Live ID.
  3. In the Analysis packages list, click Lync 2010 and Communicator 2007 R2 Basic Diagnostics Package.
  4. In the Create Analysis Session window, type a descriptive name for the session, and then click Save.

    Note You will use the name that you enter to view the analysis results later.
  5. Follow the instructions to download and run the analysis package.
  6. To view the analysis results, open the Fix it Center Pro - Analysis (https://wc.ficp.support.microsoft.com/Dashboards/Main/SelfHelpCase?shcID=SHC5007487727638252&maximizeDetails=False) webpage.
  7. Click the Analysis Session name that you created in step 4 to view possible solutions.

MORE INFORMATION

For more information about Fix it Center Pro, please see:
Microsoft Fix it Center Pro automated diagnostic portal (http://support.microsoft.com/kb/2672837)
For more information about this troubleshooter and what it scans, please see the following Microsoft Knowledge Base article:
Lync 2010 and Communicator 2007 R2 Basic Diagnostics Package (http://support.microsoft.com/kb/2444590)

APPLIES TO
  • Microsoft Lync 2010
  • Microsoft Lync 2010 Attendant
  • Microsoft Office Communicator 2007 R2
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