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Article ID: 267691 - Last Review: June 19, 2014 - Revision: 2.0

Symptoms

When you double-click or right-click the My Documents icon on the desktop, you may experience one or more of the following behaviors:
  • The My Documents folder does not open and no error message is displayed.
  • You receive any of the following error messages:
    • Windows cannot access the specified device, path, or file. You may not have the appropriate permission to access the item.
    • The share name was not found. Be sure you typed it correctly.
    • The location you requested is not allowed as a target. Please choose a new location.

Cause

This behavior can occur if the My Documents folder has been redirected to a network share that has become unavailable.

Resolution

To resolve this issue, verify that the network share is available, and then reestablish the connection to the share.

Workaround

To work around this issue, redirect the My Documents folder to a local drive until the network share becomes available. However, if the shortcut is redirected to a local drive, then files stored on the network share are unavailable.

To redirect the My Documents folder to a local drive, follow these steps:
  1. Right-click the My Documents icon and then click Properties.
  2. On the Sharing tab, change the location from the network share to a local folder, and then click OK.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Keywords: 
kberrmsg kbprb kbui KB267691
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