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Article ID: 2683817 - Last Review: April 11, 2012 - Revision: 3.0

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SYMPTOMS

Consider the following scenario:
  • You have a WebDAV share on a web server that has Microsoft Internet Security and Acceleration (ISA) Server 2006 installed.
  • You set "client certificates" as the primary authentication method in ISA Server 2006, and you set "Windows authentication" as the secondary authentication method in ISA Server 2006.
  • You try to map a drive to the WebDAV share by using a computer that is running Windows 7.
  • The computer does not have a client certificate.
In this situation, you may be unable to map the drive to the WebDAV share. However, if you map the drive to the WebDAV share successfully, you cannot access the mapped drive. Additionally, you receive an error message that resembles the following:
mapped drive letter:\ is not available
Mutual Authentication failed. The server's password is out of date at the domain controller.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 Service Pack 1 (SP1).

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932  (http://support.microsoft.com/kb/976932/ ) Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 file information notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.1.760 1.21xxxWindows 7SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Webclnt.dll6.1.7601.21934207,87202-Mar-201205:22x86
For all supported x64-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Webclnt.dll6.1.7601.21934263,68002-Mar-201206:16x64
Webclnt.dll6.1.7601.21934207,87202-Mar-201205:22x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about authentication in ISA Server 2006, visit the following Microsoft website:
General information about authentication in ISA Server 2006 (http://technet.microsoft.com/library/bb794722.aspx)
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameX86_microsoft-windows-webdavredir-webclient_31bf3856ad364e35_6.1.7601.21934_none_57a1364d2b218bad.manifest
File versionNot Applicable
File size2,413
Date (UTC)02-Mar-2012
Time (UTC)05:52
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows 7
Collapse this tableExpand this table
File nameAmd64_microsoft-windows-webdavredir-webclient_31bf3856ad364e35_6.1.7601.21934_none_b3bfd1d0e37efce3.manifest
File versionNot Applicable
File size2,417
Date (UTC)02-Mar-2012
Time (UTC)09:12
PlatformNot Applicable
File nameX86_microsoft-windows-webdavredir-webclient_31bf3856ad364e35_6.1.7601.21934_none_57a1364d2b218bad.manifest
File versionNot Applicable
File size2,413
Date (UTC)02-Mar-2012
Time (UTC)05:52
PlatformNot Applicable

APPLIES TO
  • Windows 7 Service Pack 1, when used with:
    • Windows 7 Enterprise
    • Windows 7 Home Premium
    • Windows 7 Professional
    • Windows 7 Ultimate
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseinter KB2683817
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