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Article ID: 2687392 - Last Review: September 3, 2013 - Revision: 2.0

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Summary

This article describes the issues that are fixed in the Microsoft Outlook 2010 hotfix package that is dated August 28, 2012.

INTRODUCTION

Issues that this hotfix package fixes


  • Consider the following scenario:
    • You enable the Microsoft Exchange Add-in (UMOutlookAddin.dll) in Outlook 2010.
    • You create a meeting request and add a conference room as the location of the meeting.
    • You add an attendee whose SMTP address contains an ampersand (&).
    In this scenario, the conference room is not displayed in the meeting request, and the suggestion pane displays the following message:

    Suggestions cannot be provided because free/busy data could not be retrieved.

  • Consider the following scenario:
    • A user (user A) clears the check box for the Allow Voice Mail Preview option in Outlook 2010.
    • User A records a voice message.
    • User A sends the voice message in an Information Rights Management (IRM)-protected email message to another user (user B).
    • User B opens the email message and then tries to play the attached voice message.
    In this scenario, user B cannot play the voice message.

More information

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have Microsoft Office 2010 Service Pack 1 (SP1) installed to apply this hotfix package. For more information about Office 2010 SP1, click the following article number to view the article in the Microsoft Knowledge Base:
2510690   (http://support.microsoft.com/kb/2510690/ ) List of all Office 2010 SP1 packages

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Registry information

To use one of the hotfixes in this package, you do not have to make any changes to the registry.

File information

This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to correct the issues that are listed in this article.

The global version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

x86 versions

Download information

Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Office2010-kb2687392-fullfile-x86-glb.exe14.0.6126.50001,639,53617-Aug-121:16

Microsoft Windows Installer .msp file information
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Outexum-x-none.mspNot Applicable414,20816-Aug-1212:55
Outexum-x-none.msp file information
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Umoutlookaddin.dll14.0.6125.50001,044,05618-Jul-1219:09


x64 versions

Download information
Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Office2010-kb2687392-fullfile-x64-glb.exe14.0.6126.50001,761,13616-Aug-1222:33

Microsoft Windows Installer .msp file information

Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Outexum-x-none.mspNot Applicable532,99216-Aug-1212:16

Outexum-x-none.msp file information

Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Umoutlookaddin.dll14.0.6125.50001,553,49618-Jul-1219:14

References

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

Applies to
  • Microsoft Outlook 2010
Keywords: 
kbqfe kbsurveynew kbexpertiseinter kbhotfixserver kbhotfixrollup kbautohotfix kbhotfixallversions KB2687392
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