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Article ID: 2689989 - Last Review: July 9, 2012 - Revision: 2.0

SYMPTOMS

In System Center 2012 Virtual Machine Manager, attaching an ISO file to a virtual machine may fail with the following error if the “Share image file instead of copying it” option is selected:

Error (12700)
VMM cannot complete the host operation on the servername.domainname.com server because of the error: 'VMName' failed to add device 'Microsoft Virtual CD/DVD Disk'. (Virtual machine ID C6025A28-89F0-45F9-A28E-42FE334B1C87)

'VMName': The Machine Account 'DOMAINNAME\SERVERNAME$' does not have read access to file share '\\servername.domainname.com\MSSCVMMLibrary\Filename.iso'. Please add this Machine account to the file share security. Error: 'General access denied error' (0x80070005). (Virtual machine ID C6025A28-89F0-45F9-A28E-42FE334B1C87)
Unknown error (0x8001)

CAUSE

This issue can occur if the library share permissions are incorrect or constrained delegation wasn’t configured for the Hyper-V host.

RESOLUTION

To resolve this issue, perform the steps documented in the following TechNet article: http://technet.microsoft.com/en-us/library/ee340124.aspx (http://technet.microsoft.com/en-us/library/ee340124.aspx)
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use (http://go.microsoft.com/fwlink/?LinkId=151500) for other considerations.

APPLIES TO
  • Microsoft System Center 2012 Virtual Machine Manager
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