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Article ID: 2698957 - Last Review: May 9, 2012 - Revision: 1.0

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SYMPTOMS

When you apply hotfix 2687190 on an HP Proliant computer (for example, an HP SA P411i device) that is running Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 SP1, the hibernation feature no longer works.

CAUSE

This issue occurs because certain HP Proliant computers cannot hibernate when you enable Active State Power Management (ASPM) on the computer.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 SP1. For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932  (http://support.microsoft.com/kb/976932/ ) Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
This hotfix updates the Errata.inf file.
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
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File nameX86_c21ee3c1d036900a48f201f20fe93639_31bf3856ad364e35_6.1.7601.21965_none_43216e76eed8e7e7.manifest
File versionNot applicable
File size701
Date (UTC)13-Apr-2012
Time (UTC)12:55
PlatformNot applicable
File nameX86_microsoft-windows-erratamanager_31bf3856ad364e35_6.1.7601.21965_none_708274b9e361276e.manifest
File versionNot applicable
File size3,103
Date (UTC)10-Apr-2012
Time (UTC)05:03
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
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File nameAmd64_2558f60d4a48f9f2fbe1530f774c4763_31bf3856ad364e35_6.1.7601.21965_none_d9e8b41f6ca0cab0.manifest
File versionNot applicable
File size705
Date (UTC)13-Apr-2012
Time (UTC)12:55
PlatformNot applicable
File nameAmd64_microsoft-windows-erratamanager_31bf3856ad364e35_6.1.7601.21965_none_cca1103d9bbe98a4.manifest
File versionNot applicable
File size3,105
Date (UTC)10-Apr-2012
Time (UTC)05:58
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_97e039714a893b959cc104569c22ebe8_31bf3856ad364e35_6.1.7601.21965_none_f504bb2dc4382ba4.manifest
File versionNot applicable
File size703
Date (UTC)13-Apr-2012
Time (UTC)12:55
PlatformNot applicable
File nameIa64_microsoft-windows-erratamanager_31bf3856ad364e35_6.1.7601.21965_none_708418afe35f306a.manifest
File versionNot applicable
File size3,104
Date (UTC)10-Apr-2012
Time (UTC)05:52
PlatformNot applicable

APPLIES TO
  • Windows Server 2008 R2 Service Pack 1
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbexpertiseadvanced kbsurveynew KB2698957
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